Category/Area of Expertise: Retail Operations
Job Requisition: 549198
Address: USA-MA-Springfield-1277 Liberty St
Store Code: Human Resources Brands (5148911)
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Non-Perishable Manager to oversee the daily operations of Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy departments.
What we ask of you:
• Department Management: • Oversee the daily operations of the Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy departments• Ensure departments meet or exceed sales and profit targets• Maintain high standards of sanitation and safety, ensuring compliance with all regulations • People Development and Diversity: • Direct, oversee, and evaluate the training of all non-perishable department team members• Monitor and evaluate associate performance and ensure associates have development plans to support professional growth• Foster a culture of diversity and inclusion within the team• Control turnover by fostering a positive work environment • Labor Relations: • Manage labor relations to ensure compliance with company policies and labor laws• Address and resolve employee issues and grievances in a timely and effective manner • Customer Service Excellence: • Cultivate a culture of excellence in customer service, providing best-in-class service• Ensure customers experience a well-stocked store with the freshest product offerings• Support team members in their training to consistently deliver exceptional customer service • Operational Efficiency: • Coach and provide feedback for efficient operations to better reduce and control costs• Implement and oversee action plans to improve department performance• Monitor inventory levels and ensure accurate stock management • Compliance and Safety: • Ensure all departments comply with company policies and regulatory requirements• Conduct regular safety audits and training sessions• Maintain a clean and safe working environment for all associates
What you bring to the table:
• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience• Highly motivated, results-oriented, and a self-starter with a proven track record of success• Strong ability to influence and communicate effectively across different functions• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders• High level of customer service skills, with a genuine passion for exceeding customer expectations• Creative and strategic thinking abilities to drive innovation and continuous improvement• Effective organizational and time management skills to ensure efficient operations• Ability to work flexible hours, including weekends and holidays
What we bring to the table:
• Culture committed to celebrating diverse backgrounds and experiences• Comprehensive benefits• Opportunities for professional development and career growth• Associate discounts• Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
The salary range for this position is $64,800-$97,200 and will be commensurate with background, experience as well as internal equity. Bonus eligibility: 12.5%
