Overview

The Night Administrator is expected to devote one hundred percent (100%) of their professional time, attention, and effort to the performance of the responsibilities associated with this position. The role requires full engagement in LiveOnNY’s compliance, donor safety, regulatory readiness, and quality performance activities, and the incumbent must remain available to fulfill leadership responsibilities during and outside standard business hours as operational, regulatory, or organizational needs dictate.

Responsibilities

Donor Service Area Operational Oversight

• Provide centralized oversight of all active donation cases and operational activities during assigned off-call periods.
• Maintain situational awareness of case acuity, hospital activity, staffing levels, recovery schedules, and transportation logistics.
• Ensure appropriate coordination and handoffs between departments and shifts.

Authority for Decision-Making and Escalation

• Serve as the highest operational authority during off-hours for case progression decisions, staffing redeployment, interdepartmental prioritization, hospital conflict resolution.
• Make time-sensitive decisions when departmental leadership is unavailable or when rapid escalation is required.
• Escalate to executive leadership when events meet critical incident or reputational risk thresholds.

Regulatory and Policy Compliance

• Ensure all processes align with expectations set by CMS, OPTN, the New York State Anatomical Gift Act, the FDA, LiveOnNY and other applicable standards.
• Maintain confidentiality and adhere to ethical practices at all times.

• Ensure appropriate documentation and reporting of occurrences, complaints, and compliance concerns.

Hospital and External Partner Relations

• Serve as leadership point of contact for hospitals, transplant centers, medical examiners, laboratory facilities, funeral homes, and/or transportation partners during off-hours.
• Address hospital concerns related to donation timing, family communication issues, recovery logistics, and resource constraints.
• Support preservation of hospital relationships through professional, responsive, and solutions-focused engagement.

Staffing and Resource Management

• Monitor staffing coverage across: Case Development, Hospital Engagment Services, Family Engagement Services, Allocation and Placement, and Surgical Recovery.
• Authorize and coordinate: emergency call-ins, staff deployment, shift extensions, and reassignment of personnel.

Risk Management and Incident Response

• Ensure appropriate leadership escalation pathways, documentation, and follow-up actions.

• Initiate immediate mitigation strategies to protect donation, family experience, and organizational credibility.

Interdepartmental Coordination and Conflict Resolution

• Facilitate collaboration among departments when competing priorities or role confusion arise.
• Clarify responsibility and direct next steps when case ownership or task execution is unclear.
• Ensure unified messaging to hospitals and families.

Other Responsibilities

• Other duties as assigned by LiveOnNY.

Qualifications

• Minimum of 4 -5 years of leadership experience with organ procurement organizations (OPOs), transplant services, critical care, or hospital operations.
• Bachelor’s degree in healthcare administration, nursing, public health, or related field required (Master’s preferred).
• Clinical background (RN, RT, or similar) or extensive ICU/acute care operational experience required.
• Proven ability to make independent, high-stakes operational decisions in time-sensitive environments.
• Strong understanding of OPTN, CMS, and New York State regulatory requirements. Current CPTC certification preferred.
• Excellent communication, conflict resolution, and crisis-management skills.
• Experience supervising or coordinating across multiple clinical and operational departments.

 

LiveOnNY offers a competitive salary & comprehensive benefits package.

• 403(b) deferred annuity
• Medical/Vision/Dental
• Tuition reimbursement
• Paid time Off
• Pet Insurance
• Life Insurance and Disability plans

 

Salary Range: $93,315- $118,000 annually