Associate degree or equivalent experience required.
3-5 years in a high-volume, high-impact operation.
Experience in calculating economic impacts for customers.
Ability to manage multiple challenges and prioritize effectively.
Strong written and verbal communication skills.
Responsibilities
Plan and manage installation and service workforce activities.
Develop a business plan for cost-efficient service and sales growth.
Collaborate with General Manager to achieve profitability goals.
Conduct regular meetings to communicate policies and updates.
Assist sales force in optimizing installation costs and system applications.
Serve as primary contact for installation and service feedback.
Ensure high-quality and timely service for customer retention.
Recruit, train, and motivate installation/service workforce.
Track and record installation/service activities and results.
Benefits
Access to healthcare benefits.
401(k) plan with company match.
Short-term and long-term disability coverage.
Life insurance and wellbeing benefits.
Paid time off, accruing up to 120 hours in the first year.
6 paid holidays.
Full Job Description
Job Description
Position Overview:
An ADT Installation Team Manager will be responsible for supporting new acquisition customers associated with the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory.
Responsible for planning, implementing and managing the activities of the Installation and Service work force for a designated district. Key liaison between District service work force and Corporate Service
Major Responsibilities:
Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
Works with General Manager to meet profitability goals
Conducts meetings on a monthly/quarterly basis.
Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
Ensures consistency of field installation and service activities.
Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results
Knowledge, Skills and Abilities:
Education: Associate degree or equivalent related experience.
Experience:
3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers
Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
Skills:
Solid business skills.
Must be conceptually oriented with the ability to think and act strategically.
Proven management skills with the ability to train, develop, and motivate.
Strong written and verbal communication skills.
Intermediate to advanced computer skills in a Microsoft Windows. Pay and Benefits Disclosure The salary for this role is 59,325 - $110,145 a year with a quarterly bonus and Fixed and Variable Auto Reimbursement. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off amoung others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated Application End date will be 11/20/26
About ADT Inc.
ADT Inc. is a provider of security and automation solutions for homes and businesses in the United States and Canada. The company offers a range of products and services, including home security systems, home automation systems, and commercial security systems. ADT Inc. was founded in 1874 and is headquartered in Boca Raton, Florida.
