PROGRAM AND LOCATION: VOA, a Certified Great Place to Work, is recruiting for an Overnight Shelter Supervisor for our Nevada Cares Campus. The Nevada Cares Campus offers a safe place and a way forward for men and women experiencing homelessness in the Reno area. In partnership with Washoe County, the Nevada Cares Campus provides emergency shelter for up to 600 adult individuals and couples. Clients can bring their pets and possessions with them as they access support services and case management. This is a full-time, exempt position. The schedule is from 10:30 pm to 7:00 am the following day. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.
Responsibilities
POSITION SUMMARY:
The Shelter Supervisor is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, supporting the safety and integrity of all participants, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner related to established organizational standards.
OBJECTIVES/ACTIVITIES:
A. Responsible for compassionate, safe, housing-focused, low-barrier programming for all shelter participants and monitoring and ensuring the program's safety.
1. Maintain clear, thorough, routine communications with the Shelter Director and Shelter Assistant Director on all issues, including participants, programmatic, and personnel.
2. Make recommendations to the Shelter Director for quality improvement.
3. Create and maintain accurate bed rosters.
4. Enter information into Sharepoint as required.
5. Provide daily work direction to staff on duty.
6. Analyze data from HMIS or program reports to ensure data accuracy. Correct any data errors in HMIS.
7. Ensure inventory control of all linens or other rented items. Monitors inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
8. Request office, cleaning, and other program supplies as needed per procedure.
9. Ensure the cleanliness of the program facility at all times.
10. Request maintenance repairs as necessary.
11. Conduct safety drills.
12. Complete safety logs.
13. Correct any safety concerns or hazards immediately. Report unresolved safety concerns to the Shelter Director.
14. In conjunction with the Shelter Director and Shelter Assistant Director, review program procedures on an annual basis with all direct care staff.
15. Assist with the implementation and compliance of all Cares Campus policies and procedures.
16. Ensure the safekeeping and disposal of all participant belongings per policies and procedures.
17. Role model positive behavior to help participants as they work towards housing.
18. Monitor and observe participant activities for noncompliance with program safety rules.
19. Answer client questions with clear and thorough communication.
20. Assist with grievance investigations as requested.
21. Review and monitor incidents, ensure accurate reports are submitted by the end of the shift and report serious incidents to the Shelter Director and Critical Incident team.
22. Review and monitor the information from the incident logs for trends and patterns and provide training to staff as needed.
23. Document and report all client concerns and/or infractions that can impact the program's security.
24. Coordinates the distribution of lunch and dinner.
25. Provide crisis management and de-escalation as needed.
26. May perform other duties as assigned.
B. Responsible for training, development, and management of staff.
1. In coordination with the Onboarding and Retention Specialist and other Shelter Supervisors, recruit and train all Support Staff. Recruiting includes but is not limited to reviewing resumes, conducting interviews, making selections, conducting reference checks, and responding to HR inquiries regarding new hire paperwork.
2. In conjunction with the Shelter Director, review and update support staff job descriptions.
3. Identify staffing needs and report gaps to the Shelter Director and Assistant Director.
4. Develop and adhere to staffing schedules to provide adequate/safe staffing coverage.
5. Review and approve time-off requests.
6. Find or provide emergency shift coverage.
7. Ensure that all hours entered into the payroll system are accurate and timely.
8. Provide the orientation and training of new employees on all aspects of the position.
9. Supervise Support Staff.
10. Document and investigate all employee concerns. Report concerns to the Shelter Director or Human Resources Department when appropriate.
11. Ensure all staff on shift are meeting or exceeding performance standards. Address performance through employee corrective actions and counseling memos as needed. Report any significant infraction of procedures to the Shelter Director.
12. In conjunction with the Shelter Director and Shelter Assistant Director, establish goals and objectives for staff and provide feedback on the achievements of the goals.
13. Conduct employee evaluations.
14. Schedule and lead staff meetings.
15. Identify appropriate ongoing training for new and existing staff and report needs to the Shelter Director.
16. Conduct and document staff training. Track all staff training and provide reports on the activity as requested.
17. Maintain a professional working relationship with all employees.
C. Responsible for all areas of compliance with program policies.
1. Review shift logs, observation logs, and critical information reports and audit all reports daily for completeness, accuracy, and appropriate action.
2. Monitor program equipment and supplies inventory and take appropriate action to replace or restock as needed.
3. Secure approval for exceptions to standard policy.
4. Direct available resources as required.
5. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
6. Maintain a safe facility to ensure sanitary living conditions.
7. Delegate cleaning duties to staff to ensure a high standard of cleanliness and safety at each program site.
8. Ensure clear evacuation routes. Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.
D. Responsible for self-development.
1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.
Qualifications
EDUCATION AND EXPERIENCE:
A high school diploma is required. A bachelor's degree in social work or a related field is highly preferred. Must have previous experience working with the homeless population. This position requires prior supervisory and scheduling experience, demonstrated record-keeping ability, and good written and verbal communication skills. Experience managing large teams preferred. It requires general knowledge of the homeless population, a general knowledge of personnel management, establishing and maintaining positive relations with the general public, funding agency, clients, and other staff, principles of alcohol and other drug abuse, addiction, and treatments, computer literate including the compilation of statistical and demographic information. One must have knowledge of problems unique to minorities, persons with disabilities, HIV and Aids, substance abusers, and the general homeless population and sensitivity to associated issues. This position requires CPR and First Aid training within ninety (90) days of employment date and re-certification as necessary. A valid driver's license and the ability to meet the organization's insurance carrier guidelines are required.
SPECIFIC SKILLS REQUIRED:
Teamwork skills
Oral and written communication skills
Ability to de-escalate the crisis and assist residents and staff in emergencies
Organizational skills
Analytical and decision-making ability
PHYSICAL REQUIREMENTS:
Lift and move up to 25 pounds
Physically able to safely maneuver the weight distribution of a client in an emergency
Stand, walk, bend, stoop, and sit frequently
Climb stairs as needed
Kneel occasionally
Pay Range
USD $81,892.46 - USD $81,892.46 /Yr.
