Position Title: Network Team Guest Services ManagerPay 11 Salary: $80,000-$85,000
Other Forms of Compensation: Job SummaryReporting to the Guest Services Manager, the Assistant Guest Services Manager serves as a mobile operational leader responsible for supporting Front of House, Reception, and Workplace Experience programs across a portfolio of client locations throughout New York City.
This is a working management position that combines frontline service delivery with leadership responsibilities. The Assistant Guest Services Manager may be assigned to support a variety of operations ranging from smaller reception environments to large-scale, multi-floor corporate headquarters and high-profile financial services locations. The individual must be capable of seamlessly transitioning between sites while maintaining consistent service standards, operational excellence, and client satisfaction.
The Assistant Guest Services Manager supports the recruitment, training, development, and daily oversight of Reception and Guest Services teams while partnering with Guest Services Managers, Front of House Managers, and client stakeholders. This role requires strong leadership, operational flexibility, and a commitment to delivering a hospitality-driven experience at every location.
The successful candidate will lead by example, demonstrating professionalism, adaptability, and a service-first mindset while fostering a culture of engagement, accountability, and service excellence.
Essential Duties and Responsibilities: • Position may require regular travel between client locations throughout New York City.
• No guarantee of placement at a single client location or account.
• Work location may change temporarily or permanently based on business needs.
• Ability to support account transitions, new site mobilizations, staffing shortages, leave coverage, and special projects.
• Must be comfortable working in environments that range from small reception operations to large enterprise corporate headquarters.
• Ability to adjust quickly to different client cultures, procedures, technologies, and service expectations.
• Schedule flexibility may be required to support operational and client needs.
Apply to Rapport today!Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story Associates in Rapport are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1583101
Rapport a specialized division of FLIK Hospitality Group
