SummaryThe NOC Engineer will ensure smooth functioning of the network for business needs and keep downtime to a negligible level.
Essential Functions- Monitor the performance and capability of computer systems using diversified tools.
- Act as the focal point for all incoming tickets for voice, data and Wi-Fi and triage the tickets as best as possible before assigning to the appropriate group if needed.
- Implement call blocks when required in Telewall, EC500 in the new system, or SBC block.
- Activate ports and validate port security on the OpenNet or ClassNet side.
- Monitor third party portals (Avaya and AT&T).
- Monitor voice (EMI), Opennet, and ClassNet networks through the monitoring tools (Neuralstar, LiveNX, etc) and create tickets and assign to groups as needed.
- Watch ticket queues to meet SLA requirements set and enforced by the ticketing system.
- Determine the malfunctioning of hardware, software, and environmental alerts.
- The NOC Engineer will work triage or troubleshoot the issues, within their defined areas.
- Program phones as needed (system programmers) for all DoS work.
- Create trouble tickets with the carriers for circuit issues.
- Escalate outage information to ITOC front office and TWD government as needed.
- In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail.
- May be requested and required to participate in Proposal Support functions due to expertise
Competencies- Must be willing and able to learn and retain information.
- Must be able to work independently and in team environments.
- Good oral and written communication skills
Supervisory ResponsibilityNone required for this position.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical DemandsThe preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements.
The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites and building systems in a variety of climates, site locations, and working conditions.
Position Type/Expected Hours of WorkThis is a full-time position. Typical days and hours of work are Monday through Friday, 6:00 a.m. to 5p.m. Evening and weekend hours required, as required by business need.
TravelTravel is primarily local during the business day, although about 10% out of the area travel and overnight may be expected.
Experience- A minimum of one (1) year relevant experience is required for this position (See, Essential Functions" and "Competencies" sections)
Education - CompTIA A+,
- CompTIA Network+
- CCNA (Cisco Certified Network Associate)
Additional Eligibility QualificationsN/A
Security ClearanceMust be a U.S. citizen. Must possess or be able to obtain/maintain a SECRET security clearance.
Drug Free WorkplaceAll Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
