This position is responsible for supporting and designing the telecommunications infrastructure and its associated software, including PBX's, call management systems, voice mail, interactive voice response, and video conferencing systems.
Strategy & Planning- Create and maintain documentation as it relates to network configuration, network mapping, processes and service records.
- Develop and implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
- Remain current on new products, services, protocols, and standards in support of network and telecommunication systems.
- Conduct testing and development of disaster recovery plans to detect faults, minimize malfunctions, and back up systems.
- Manage and administrate the entire telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
Acquisition & Deployment- Design and deploy company LANs, WANs and wireless networks, including routers, hubs, switches and other hardware.
- Conduct research on network and telecommunication products, services, protocols, and standards to remain abreast of developments in the networking and telecommunication industry.
- Oversee new and existing equipment, hardware and software upgrades.
- Interact and negotiate with vendors, outsources, and contractors to secure network products and services.
- Participate in long-term strategies and capacity planning for meeting future telecommunication and network needs.
Operational Management- Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
- Monitor network/telecommunication performance and troubleshoot problem areas as needed.
- Oversee installation, configuration, maintenance, and troubleshooting of all network and telecommunications hardware and software.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Monitor and test network/telecommunication performance and provide network performance statistics and reports.
- Participate in managing all network security solutions.
- Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
- Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
- Generate telecommunications and network usage and traffic reports.
- Configure, test, maintain, monitor, and troubleshoot all network and telephony voice/data software products.
- Perform analysis, diagnosis, and resolution of telecommunication/network problems for end users; recommend and implement corrective solutions.
- Perform security audits, and system backup and recovery.
- Manage and resolve escalated service desk tickets, including assigned moves, adds or changes for both network and telecommunications.
- Develop training material as applicable.
- Maintain all network and telecommunication hardware and wiring including phones, voicemail and fax lines.
We value our employees by providing:- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
