The Senior Network Engineer - Team Lead, has responsibility for the technical design and operational support of the firm's data and voice services. While the position is based in Boston, the role is global. The successful candidate will lead a local team in Boston to provide and manage network infrastructure in U.S, Europe and Asia.This is a hands-on technical team leadership position. This position requires detailed technical knowledge, excellent support skills, long and short term planning. Ability to see and troubleshoot daily operational problems within the context of longer-term, higher-level network strategies and directions is essential.
The remit of this position includes, but is not limited to the following services
- Wide, Local and Storage Area Networks.
- Firewall Infrastructure services.
- Internet Access and Proxy Services
- WAN Acceleration Services
- Remote Access Services
- Load Balancing Service
- Wireless Access Services
- Fixed and Mobile Telephony Services
- Voice Recording Services
- Telephony based Dealer Platform Services
Key Responsibilities Lead- Defines and maintains the technical design for our global voice, data, video and wireless networks.
- Establishes the policies, standards, procedures and methods to achieve same.
- Maintains responsibility for the investigation, diagnosis and resolution of network problems.
- Maintains responsibility for Network
- Hardware lifecycle management (design/deploy/MAC/decomm)
- Configuration management (design/deploy/MAC/decomm)
- Capacity, Change, Monitoring, Security policy Management
Assist BCP/DR activity management
Audit Management
Vendor Management
Team: Has the personal presence and demonstrated ability to communicate effectively with fellow staff. Motivates others to apply their knowledge and skills. Provides advice and guidance to less experienced colleagues on all aspects of network and telephony design and operation.
KNOWLEDGE / SKILLS: - Advanced networking skills. i.e. CCNP+/CCIE Level.
- Meeting goals and objectives, managing and tracking activities/tasks
- Understanding service concepts, service engineering and service delivery
Behavioural Skills
- Ability to foster a positive environment in which people on the team feel motivated.
- Influence, Persuasion and Personal Impact: The ability to convey a level of confidence and professionalism, positively influencing and persuading others to take a specific course of action with or without a direct line of command or control.
- Tolerant of conflicting information and organizational turbulence, with an ability to deliver network services coolly under the pressure of debate from competing interests.
- Ability to provide clear direction and guidance by setting clear goals, objectives and targets
- Solving problems and involving individuals and teams in decision making processes
- Organise time and resources effectively
- Coach and develop people in their teams
Technical Knowledge and Skills
- Networking and Communications: Highly proficient in the planning and management of the interaction between networks, e.g. Topological design, IP Addressing, Routing protocols.
- Telecommunications Protocols: Proficient in the rules for the inter-operation of networking components. Key Protocols: TCP, UDP, ICMP, SNMP, OSPF, BGP.
- Network Traffic Analysis: Proficient in the methods and techniques for the capture of traffic information and the analysis of this information into its constituent elements.
- Industry Standards: Proficient in the standards associated with IT practice. E.g.: IEEE 802.3 (Ethernet), ITU (T) H (Audiovisual and multimedia systems), ETSI EN 302 307 (Digital Video Broadcasting), ISO20000 (Service Management), ISO 27000 (Information Security Management Systems). 802.11x (Wireless)
- Operational/Service Architecture: Good familiarity with the IT infrastructure (hardware, databases, operating systems etc.), IT applications and change management processes used within the firm.
REQUIREMENTS: Education and Experience Bachelor's degree in computer science with an emphasis on technical IT
5-7 years' experience in voice, data, video and wireless network infrastructures and services in a complex corporate environment.
Has extensive knowledge, both theoretical and practical, of a wide range of communications systems, networks, and software, hardware and carrier services.
