Bachelor's degree in Information Technology or equivalent experience.
5+ years in a network technical role with configuration support.
3+ years in a senior-level support position.
Professional certification (e.g., CCIE) is highly desirable.
Strong knowledge of LAN/WAN technologies and network security principles.
Excellent troubleshooting skills for network performance issues.
Effective project management skills and experience with managed service providers.
Responsibilities
Supervise a team of Information Security Analysts and Engineers in daily operations.
Coordinate with managed service providers for operational support and incident response.
Collaborate with IT architects to ensure network security and reliability.
Prioritize and delegate new work requests to meet service levels.
Ensure reliable connectivity and troubleshoot incidents with IT personnel.
Develop and maintain documentation for network administration and security processes.
Monitor network performance and security events to comply with service levels.
Benefits
Participation in a rotational on-call schedule for after-hours support.
Compensation for on-call hours and after-hours work per company policies.
Opportunities for professional development and training.
Supportive work environment with a focus on team collaboration.
Full Job Description
Job Description
Essential Functions:
Supervise of Information Security Analysts, Security Engineers, Network Engineers, and Network Analysts in the day-to-day administration, service delivery, monitoring, and support of the LAN/WAN network and cybersecurity environment.
Coordinate and interface with network and information security managed service providers for operational support, incident response, and technology projects.
Collaborates with the IT Enterprise Architects and IT Program Managers to develop plans that ensure the network infrastructure and related security controls are available, reliable, secure, and scalable to meet current and future business demands.
Prioritize and respond to new work requests related to projects, break fix, and new technology installations. Delegate to team members to meet established service levels.
Ensure reliable network connectivity of servers, workstations, voice equipment, and other network appliances and work with other IT personnel to troubleshoot and resolve incidents.
Develop and maintain processes, procedures, standards, and technical documentation required for network administration, secure configuration, usage, vulnerability management, information security, incident response, and recovery.
Ensure network assets are maintained in accordance with recommended maintenance patches, security updates, and configuration standards; maintain accurate inventory with new and/or retired asset information; and track remediation of identified vulnerabilities.
Proactively monitor network availability, capacity, performance, and security events to ensure results comply with established service levels, risk tolerances, and performance metrics.
Lead and oversee daily information security operations, including security monitoring, alert escalation, threat analysis, vulnerability prioritization, and coordination of corrective actions.
Serve as the supervisory escalation point for significant network outages and cybersecurity incidents; coordinate containment, recovery, communications, documentation, and post-incident improvement activities.
Oversee the development, implementation, and periodic review of information security policies, standards, procedures, and technical controls aligned with District requirements and recognized guidance such as the NIST Cybersecurity Framework, CISA guidance, and CIS Critical Security Controls.
Oversee network and security architecture reviews and promote security-by-design, including appropriate network segmentation, identity and access controls, logging and monitoring, secure configurations, and resilient recovery capabilities.
Assess network and cybersecurity risks associated with new applications, technologies, projects, vendors, and managed services; recommend practical risk treatment and ensure agreed corrective actions are tracked to completion.
Develop and report operational, KPI, and risk metrics to IT leadership, including security and network service performance, vulnerabilities, security incidents, control effectiveness, project status, and resource needs.
Additional Responsibilities:
Assist in preparation and critique of purchase requisitions of related communications and equipment from user departments; provide information and communications technology consulting and support to the IT staff and user departments; prepare yearly performance appraisals of assigned staff; and coordinate technical project assignment as needed.
After-Hours Work: This position requires availability to work after regular business hours (evenings, nights, weekends) as needed for implementing system changes, updates, and maintenance activities. These activities are crucial for minimizing disruption to business operations and ensuring system stability.
On-Call Duty: The employee will participate in a rotational on-call schedule to provide technical support outside of regular business hours, including evenings, nights, weekends, and holidays.
Response Requirements: While on-call, the employee must be available to respond promptly to urgent issues, critical situations, and system alerts. This requires the ability to be contacted within a specified timeframe and initiate problem resolution as quickly as possible.
Troubleshooting & Incident Response: On-call duties involve identifying, diagnosing, and resolving technical problems, including system failures, security incidents, and application bugs.
Compensation: Compensation for on-call hours and after-hours work will be provided in accordance with Civil Service requirements and company policies. This includes any applicable overtime pay for non-exempt employees.
Qualifications
Training and Experience:
Bachelor's degree in Information Technology (or related field) or equivalent years of experience and
education.
Five or more years of experience in a network technical role supporting and configuring network technology.
At least three years of this experience should be in a senior level support position.
Professional certification ((e.g. Cisco Certified Internetwork Expert (CCIE)) is also highly desirable.
Knowledge, Skills, and Abilities:
Knowledge and skills in Lan/Wan technologies, network security principles, and general network management best practices.
Excellent knowledge of Cisco data and voice networks.
Experience troubleshooting network performance issues and performing root cause analysis.
Effective skills in the area of project management and working with network managed service providers to complete infrastructure projects.
Ability to communicate effectively both in oral and written form.
Ability to take initiative and perform job functions with minimal supervision.
SPECIAL REQUIREMENT:
Must possess a valid driver's license issued by the state in which the employee resides.
Pursuant to MSD's "Substance Abuse Policy and Procedures," this position has been designated as non-safety sensitive and candidate must pass a Non-D.O.T. Drug Test for this position. Employees occupying this position are not subject to Federal (D.O.T.) Drug and Alcohol Testing Regulations.
