The essential duties and responsibilities include the following at a senior, enterprise-wide engineering level:
- Provide senior-level engineering, administration, and lifecycle management across the organization's LAN/WAN, server, virtualization, cloud, and collaboration platforms.
- Lead the design, implementation, optimization, and security of network infrastructure including switching, routing, VLANs, wireless, firewalls, and remote connectivity solutions.
- Serve as a primary engineer for Windows Server environments, Active Directory, DNS/DHCP, GPO policies, file/print services, and system hardening.
- Architect, deploy, and administer virtualization platforms (VMware) and enterprise storage, including performance tuning, resource optimization, and high-availability configurations.
- Provide advanced support and engineering for Office 365 / Microsoft 365, including Exchange Online, Teams, SharePoint Online, identity integration, security compliance, and administration automation.
- Manage and operate Azure cloud services, hybrid identity, conditional access, MFA, and cloud-based infrastructure components in collaboration with internal technical teams.
- Support the design and enforcement of enterprise IT policies, security standards, and operational best practices across all infrastructure domains.
- Participate in enterprise-wide IT initiatives involving networking, telecommunications, cloud adoption, modernization, cybersecurity, and systems transformation.
- Provide escalated technical leadership for troubleshooting complex multi-layer issues across network, server, cloud, and application stacks.
- Collaborate with business unit leaders and end users to solve infrastructure-related business problems and deliver stable, secure solutions.
- Oversee SIP/VoIP and unified communications system configuration and support in conjunction with external vendors as needed.
- Participate in disaster recovery planning and execution, including backups, replication strategies, and recovery testing for both on-prem and cloud systems.
- Provide cross-site support for all EGI business units and serve as a technical escalation resource for Infrastructure Team members.
- Maintain system integrity, availability, and performance through proactive monitoring, capacity planning, and analytical evaluations.
- Contribute to IT roadmap planning, recommending upgrades, modernization efforts, and new technologies aligned with organizational goals.
- Remain available for emergency response and critical after-hours support when required.
- Perform other duties as assigned while abiding by all Ellwood policies and attendance requirements.
Skills and Abilities- Expert-level knowledge of LAN/WAN engineering, switching, routing, VLANs, and advanced firewall configuration aligned with least privilege principles.
- Deep understanding of Windows Server, Active Directory, and Directory Services including group policy design and identity lifecycle management.
- Advanced proficiency with cloud services (Azure, Microsoft 365) including identity, security, compliance, and hybrid infrastructure.
- Strong capability in virtualization technologies (VMware), SAN storage, replication, and availability architectures.
- Advanced understanding of backup and disaster recovery methodologies spanning on-prem systems, cloud services, and virtual infrastructures.
- Strong PowerShell/scripting ability and automation mindset for system deployment, configuration, and monitoring.
- Excellent analytical and problem-solving skills, capable of leading complex troubleshooting efforts and delivering efficient solutions.
- Strong organizational, communication, and project management skills, including the ability to lead initiatives across teams.
- Demonstrated ability to work independently, maintain confidentiality, and operate effectively in rapidly changing environments.
- Ability to travel regionally as needed.
Education and Experience- Bachelor's Degree in Computer Science, Information Technology, or equivalent combination of experience and education.
- Minimum seven (7) years experience in enterprise infrastructure administration across multi-site environments, including networking, servers, virtualization, cloud, and security. (Elevated from Level II expectations.)
- Minimum five (5) years with VMware, SAN storage, and enterprise-level Microsoft technologies including Office 365 and hybrid/cloud integrations. 1
- Experience with firewall platforms, security hardening, backup technologies, identity management, and modern cloud-based services.
- Experience with Cisco Call Manager or other unified communications systems is a plus.
