2+ years of experience in systems or application administration
Strong hands-on experience with Jira
Experience supporting ERP systems (Costpoint preferred)
Proven ability to troubleshoot and manage tickets in a support environment
Excellent communication skills with business users
Strong organizational skills for structured documentation
Experience in compliance frameworks (CMMC, NIST 800-171, ISO, etc.) is a plus
Responsibilities
Administer and support Jira and ERP systems
Manage and resolve user tickets across multiple business applications
Configure Jira workflows, permissions and system settings
Assist with ERP user access and basic issue resolution
Partner with teams to gather requirements and support system functionality
Ensure data integrity, system performance and security best practices
Document processes and maintain compliance documentation
Benefits
UPMC health coverage with FSA or HSA options
Comprehensive dental, vision, and life insurance
Fidelity 401(k) plan with employer match
Free catered lunch every day with a vegan option
31 Days of PTO (including holidays)
Comp time for company travel
Hybrid work environment: remote + in-office flexibility
High-impact role in a growing robotics company
Small, collaborative IT team with broad exposure
Security-first, innovative engineering culture
Full Job Description
What You'll Be Doing
We're looking for a mid-level Business Systems & Compliance Administrator to support and maintain our core business applications - primarily Jira and Costpoint.
This is a hybrid role combining hands-on system administration, user support and cross-functional collaboration, along with ownership of system and compliance documentation. You'll work directly with internal stakeholders to keep systems running smoothly, resolve issues and maintain organized, audit-ready documentation in a fast-paced, security-conscious environment. This role reports to the Head of Information Technology.
What Your Day to Day Is
Administer and support Jira and ERP systems
Manage and resolve user tickets across multiple business applications
Configure Jira workflows, permissions and system settings
Assist with ERP user access and basic issue resolution
Partner with teams to gather requirements and support system functionality
Ensure data integrity, system performance and adherence to security best practices
Document processes, maintain system and compliance documentation, and provide user training
Support CMMC compliance efforts by maintaining documentation, tracking changes and ensuring alignment with controls
Own and organize system security documentation, policies and procedures across IT systems
Track system and configuration changes (Jira, ERP and related systems) and ensure proper documentation for compliance purposes
Partner with IT and security leadership to support audit readiness and evidence collection
Help maintain a structured, up-to-date repository of policies, SOPs, diagrams and related documentation
What You'll Have
Authorization to work in the U.S. without restriction is required. The company is unable to provide sponsorship for this position.
2+ years of experience in systems or application administration
Strong hands-on experience with Jira
Experience supporting ERP systems (Costpoint preferred, but similar experience accepted)
Proven ability to troubleshoot and manage tickets in a support environment
Excellent communication skills and ability to work with business users
Strong organizational skills with the ability to manage and maintain structured documentation
Experience working in or supporting compliance frameworks (CMMC, NIST 800-171, ISO, etc.) is a plus
How You'll Stand Out
SQL, SSRS and/or Power BI experience
Exposure to integrations or light scripting
Experience in regulated or compliance-conscious environments
Familiarity with CMMC, NIST 800-171 or similar frameworks
Experience supporting audits or maintaining compliance documentation
What You'll Get Out Of It
UPMC health coverage with FSA or HSA options
Comprehensive dental, vision, and life insurance
Fidelity 401(k) plan with employer match
Free catered lunch every day with a vegan option
31 Days of PTO (including holidays)
Comp time for company travel
Hybrid work environment: remote + in-office flexibility
High-impact role in a growing robotics company (175+ employees)
