Summary/Objective: The Network System Administrator plays a critical role in the stability, performance, and security of the IT infrastructure that powers our 3PL warehouse operations. Reporting directly to the Sr. Network Administrator, this position is responsible for supporting a diverse network ecosystem across multiple facilities, ensuring that all business-critical systems - including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), automation platforms, RF devices, and physical security systems - are operating with minimal downtime, high reliability, and optimal security.
This individual will manage and support all network and system infrastructure components, including firewalls, wireless access points, switches, Windows servers, and Active Directory services, while also contributing to strategic IT projects such as facility expansions, infrastructure upgrades, and customer onboarding. The position requires a hands-on technologist who can troubleshoot complex connectivity issues, proactively maintain system health, and support operations in real-time with urgency and precision.
The ideal candidate is a self-driven, highly organized professional with prior experience in warehouse, logistics, or manufacturing environments. They should possess deep technical knowledge in wired and wireless networking, systems administration, and security best practices - coupled with a practical understanding of warehouse operations and user dependencies on uptime-sensitive applications. A strong ability to communicate, lead initiatives, document technical processes, and prioritize incident response effectively is essential for success in this role.
As a key member of the IT Infrastructure team, the Network System Administrator will also contribute to process improvement initiatives, help build and maintain network documentation, and support governance practices aligned with internal audit, compliance, and cybersecurity requirements.
Essential Functions:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Network Infrastructure & Support- Administer, monitor, and maintain core network systems including Palo Alto firewalls, Aruba and Cisco switches.
- Manage Aruba and Extreme Networks wireless infrastructure to ensure reliable RF coverage.
- Respond to and resolve Tier 2/3 network issues, outages, and performance bottlenecks across multiple warehouse locations.
- Maintain IP address management, VLAN configurations, and QoS prioritization for operational-critical applications (WMS, TMS, VOIP, CCTV).
Systems Administration- Administer and maintain Microsoft Active Directory.
- Support server patching, firmware upgrades, and regular backup/restore procedures.
Project Execution & Rollouts- Assist with the deployment of new warehouses.
- Implement and document IT infrastructure standards during facility expansions or customer onboarding.
Security & Compliance- Enforce IT security controls in alignment with company standards and industry compliance frameworks (e.g., SOC 2, CTPAT).
- Support physical security systems including CCTV networks, door access systems, and alarm systems.
- Work with the cybersecurity team to apply firewall policies, monitor IDS alerts, and secure edge devices.
Monitoring & Documentation- Maintain and update network diagrams, asset inventories, patch levels, and change logs.
- Utilize monitoring tools to proactively address issues and analyze trends.
- Participate in on-call rotation and escalate major incidents to the Sr. Network Infrastructure Director when necessary.
Core Behaviors:Demonstrate to comply with Custom Goods' Core Behaviors:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
Required Education and Experience- Associate or bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience).
- 5+ years of experience in network/system administration, ideally in warehouse, manufacturing, or logistics settings.
- Strong understanding of networking protocols, VLANs, VPNs, DHCP, DNS, firewalls.
- Experience with wireless solutions such as Aruba and Network Extreme.
- Proficiency in Windows Server administration and Microsoft Active Directory environments.
- Preferred Cisco CCNA or CompTIA Network+/Security+ certification.
- Experience with network security appliances, endpoint protection, and backup solutions.
- Familiarity with Honeywell mobile devices, Zebra scanners, or similar RF equipment used in warehouses.
- Experience supporting physical security systems (e.g., Avigilon, Digital Watchdog, Honeywell WinPak).
Core Competencies- Analytical and problem-solving mindset
- Strong documentation and organizational skills
- Ability to manage multiple priorities in a dynamic 24/7 environment
- Team player with excellent communication and customer service skills
Work Environment- Warehouse-based environment with exposure to industrial settings
- Must be able to travel between facilities. This includes overnight/out of town travel.
- Flexibility for after-hours work during maintenance windows or critical outages
