Description Position at Dynacare
Job posting: National Director, Genetics, Oncology and Neurology (permanent full-time)We're looking for a
National Director, Genetics, Oncology and Neurology tojoin our Business Development, Client Services & Solutions (BDCSS) team! This role is a full-time position working remotely.
The National Director, Genetics, Oncology and Neurology will manage the end-to-end customer lifecycle for Healthcare Provider customers and direct to consumer. The incumbent will develop strategy for B2HS/G segment engagement, leveraging insights from capability, solution and customer marketing. Simultaneously, they will develop strategy for B2C segment engagement, leveraging insights from capability solution and customer marketing and deliver programs targeting the B2HS/G segment.
Status: Full-time permanent Hours: Monday to Friday, regular hours (37.5 per week) Discipline: Sales Workstyle: Remote with frequent travel (more than 50%) Location: Brampton, ON (Remote)Internal deadline date to apply: October 28, 2026, at 5pm EST.How YOU will make a difference: - Develop, manage and be accountable for sales budgets that focus on (Hospitals, Regional Health Authorities and relevant Agencies) for the genetics business.
- Deliver on sales budgets and business plan that ensure sustainable growth and operating margins
- Maintain key customer relationships, develop and implement strategies for expanding the customer base and improving the national market position.
- Provide leadership and active participation in the development and execution of business plans to support growth.
- Develop insights into this segment and develop plans and budgets to drive value:
- Work with marketing teams and other businesses segments to develop insights re. customer needs and opportunities, and to support solution development
- Develop a sales and service strategy to optimize the lifetime value of these "influencer" relationships
- Work with marketing teams to support marketing program development and coordinate execution
- Ensure that all programs and services align and exemplify the brand and brand promise
- Partner with operations teams to consistently deliver on the brand promise and manage issues across:
- Help coordinate customer onboarding and delivery
- Oversee issue management and help manage issues as necessary development
- Define and manage key metrics and performance indicators for clients:
- Track customer behavior and perceptions
- Champion development of internal reporting on customer account business results
- Oversee the routine development and distribution of customer reports and ensure quarterly/annual meetings.
- Coordinate with operational functions (Customer service, Lab Operations) to define service level requirements for relevant operations (e.g. onboarding, customer service inquiry resolution, etc.)
- Actively present, negotiate and liaise with major customers, industry associations and governmental representatives.
What YOU bring to the role: - Proven understanding of the Canadian Healthcare landscape and Provincial Healthcare systems gained through industry experience
- Knowledge of healthcare provider needs, habits and decision making processes
- Obtained and sustained genetic counsellor designation
- Experience in strategy development and execution with a strategy consultancy or top-tier company in healthcare or another complex industry required
- Demonstrated capability in developing the vision and purpose for the business
Technical Skills - Ability to identify key drivers of a complex business and develop a focused strategy
- Ability to quickly and effectively convert strategy into action and tactics
- Ability to identify an interpret key business metrics
- Ability to identify and assess new business opportunities
- Proven ability to identify and optimize business opportunities aligned to mutual wins and positive financial return for the organization
- Demonstrates a high financial acumen with understanding of P&L and the financial implications of one's business decisions
Social Process Skills- Ability to lead a team of senior individuals with deep experience
- Ability to influence cross-functionally, build credibility quickly with internal stakeholders to ensure needs of healthcare provider clients are being met
- Ability to influence-up, identify and escalate key issues where appropriate
- Ability to adapt quickly to a changing environment
- Exceptional verbal and written communication skills
- Possess a superior level of negotiation, influencing and persuasion skills to support the building of stronger customer relationships externally and internally.
- Encourage others to speak and solicit new ideas from others and differing points of view.
- Exhibit courage in a positive fashion and challenge the status quo to support superior business performance.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. 
