The National Account Manager, Target Stationery is responsible for managing BIC's Stationery business at Target, driving profitable growth while delivering strong customer relationships and operational excellence across one of the company's most strategically important retail partnerships.

This highly strategic role manages approximately $30M Office & Industrial Supplies (OIS) business and plays a significant role in the Target Team's overall financial performance. Success requires strong commercial acumen, cross-functional collaboration, and operational execution to deliver customer commitments and achieve annual business objectives.

The National Account Manager partners closely with Sales, Marketing, Category Management, Finance, Customer Service, and Supply Chain to execute customer strategies, align business plans, manage forecasting and inventory, support promotional activities, and proactively resolve operational issues. Given the significant volume, promotional intensity, and seasonality of the stationery business, this role serves as a key cross-functional coordinator to ensure seamless execution and exceptional customer service.

A primary responsibility of this role is leading the planning and execution of the annual Back-to-School (BTS) season-the largest and most critical selling period for the category, representing approximately 70% of annual sales. This includes coordinating planning activities, supporting launch readiness, monitoring in-season performance, and partnering across functions to ensure flawless execution for both Target and BIC.

The ideal candidate is a strategic, results-oriented sales professional who thrives in a fast-paced retail environment, leverages data to drive decisions, and effectively influences cross-functional partners to achieve business objectives.

What You'll Do:

Business Management & Financial Delivery

• Manage revenue, profit, and market share objectives for the Target Stationery business while supporting sustainable, profitable growth.
• Develop and execute annual customer business plans aligned with BIC's commercial objectives and Target's category strategies.
• Lead customer planning and execution for Back-to-School, ensuring alignment across forecasting, inventory, replenishment, merchandising, promotional strategy, and customer readiness.
• Analyze business performance, identify growth opportunities, and make data-driven recommendations to improve sales, profitability, and operational performance.
• Manage trade investment and promotional spending to maximize return on investment.

Customer Relationship Management

• Build and maintain strong relationships with Target buyers, merchants, planners, and cross-functional customer partners.
• Support the development and execution of Joint Business Plans (JBPs) that align BIC's objectives with Target's strategic priorities.
• Influence customer decisions through fact-based selling, category insights, and collaborative problem-solving.
• Serve as the primary day-to-day commercial contact for the Target Stationery business, ensuring responsive communication and strong customer partnership.

Cross-Functional Collaboration & Operational Execution

• Partner closely with Sales, Marketing, Category Management, Finance, Customer Service, Supply Chain, Demand Planning, and Logistics to execute customer commitments.
• Collaborate with Supply Chain to proactively manage forecasting, inventory, replenishment, promotional planning, and issue resolution to maximize service levels and customer satisfaction.
• Coordinate cross-functional planning efforts to ensure organizational readiness for key customer initiatives and seasonal events.
• Influence internal stakeholders to drive alignment and deliver timely, effective solutions in a matrixed organization.

Back-to-School Leadership

• Lead the planning and execution of the annual Back-to-School selling season, representing approximately 70% of the annual Stationery business.
• Coordinate annual planning, assortment execution, demand forecasting, inventory readiness, promotional activation, launch planning, and in-season business management.
• Monitor business performance throughout the season, proactively identifying risks and partnering with cross-functional teams to implement solutions that ensure successful execution.
• Conduct post-season business reviews to evaluate results, identify opportunities, and incorporate learnings into future planning.

What You'll Need:

• 5-8 years of progressive sales or National Account Management experience within the Consumer Packaged Goods (CPG) industry with a demonstrated record of delivering commercial results.
• Experience managing Target
• Strong customer relationship management and negotiation skills.
• Experience leading cross-functional initiatives and influencing stakeholders without direct authority.
• Strong analytical capabilities with experience utilizing customer (Target POL) and syndicated data tools (Circana, retailer portals, syndicated data platforms, etc.).
• Experience managing seasonal businesses requiring forecasting, inventory planning, and operational coordination.
• Excellent communication, presentation, and problem-solving skills.
• Financial acumen with experience managing trade investments, pricing, and profitability.
• Ability to manage multiple priorities in a fast-paced, dynamic retail environment.
• Bachelor's degree required.

Location

• Minneapolis, MN preferred or remote (EST or CST) with the ability to travel regularly to Target headquarters and customer meetings.
• Must reside within one hour of a major international airport.

What Success Looks Like

• Delivery of revenue, profit, and market share objectives for the Target Stationery business.
• Successful execution of the annual Back-to-School season, including strong forecast accuracy, in-stock performance, and customer satisfaction.
• Strong, trusted relationships with Target stakeholders built through consistent execution and customer focus.
• Effective cross-functional collaboration that drives operational excellence and timely execution of customer commitments.
• Insight-driven recommendations that identify growth opportunities and improve business performance.

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