National Account Manager - Retail USAPineville, NCThe
National Account Manager - Retail USA is responsible for expanding the company's retail footprint throughout the United States, This position plays a critical role in identifying growth opportunities, strengthening customer relationships, and delivering profitable sales growth across plumbing, electrical, industrial, irrigation, and municipal product categories.
Key Responsibilities- Day-to-day primary head office sales contact for assigned accounts.
- Manage and grow existing national accounts while identifying and securing new business opportunities.
- Lead Product Line Reviews (PLRs) and customer proposals, including strategy, assortment planning, and pricing recommendations.
- Partner with Sales, Customer Service, Marketing, Supply Chain, and Manufacturing teams to deliver account objectives.
- Support the Sales Director in identifying market opportunities, product expansion initiatives, and service infrastructure improvements.
- Gather and analyze market trends, customer insights, and competitive intelligence.
- Develop annual sales budgets and prepare customer business plans, scorecards, and performance reviews.
- Create strategic account plans for each area of responsibility.
- Develop deep product expertise and serve as a trusted advisor to customers and internal stakeholders.
- Collaborate with demand planning and supply chain teams to develop accurate forecasts and inventory plans.
Qualifications- Bachelor's degree in Business, Commerce, or a related discipline.
- Minimum 5 years of experience managing big box retailers, national DIY retailers, building supply dealers, or hardware store accounts at the corporate level.
- Knowledge of rough plumbing, electrical products, or related building products is considered a strong asset.
- Previous people leadership or management experience is an asset.
- Experience using CRM platforms and other sales management tools.
- Advanced proficiency with Microsoft Office applications, particularly Excel.
- Strong relationship-building skills with a collaborative and customer-focused approach.
- Positive attitude, responsive communication style, and ability to influence stakeholders.
- Self-starter with an entrepreneurial mindset and strong business acumen.
- Critical thinker with proven problem-solving and decision-making capabilities.
- Results-oriented professional with sound judgment, attention to detail, and a strong sense of urgency.
Key RelationshipsThis role requires frequent interaction with internal and external customers, including senior executives. The successful candidate will collaborate closely with cross-functional teams and maintain strong partnerships throughout the organization and customer network.
Travel RequirementsRegular travel throughout the United States is required to effectively manage customer relationships, business development initiatives, and account performance.
Why Join Us?This is an opportunity to make a significant impact on the growth of a leading product portfolio while working with national retail and distribution partners. You will have the autonomy to shape account strategies, influence business decisions, and contribute directly to the company's continued success in the U.S. market.
