As the Multifamily Systems Operations Manager, you lead the technology-focused members of our Operations Support team and own key pieces of our Multifamily technology stack - property management software, CRM and leasing platforms, utility billing systems, and resident communication tools. You'll partner closely with software vendors, community teams, and cross-functional partners to keep our systems running smoothly, drive process improvement, and guide the adoption of new technology across our portfolio.
This position is remote-eligible for candidates in Illinois, Wisconsin, or Minnesota. Wisconsin-based team members follow a hybrid schedule (3 days in the office each week). Remote team members must live within a one-hour drive of a Continental community. The role includes periodic community visits and travel to our home office in Menomonee Falls, WI (approximately 25% travel overall). #LI-Hybrid
Essential Responsibilities: - Manage and develop a team providing technical support and new technology implementation to community teams, including auditing support tickets, guiding team through projects and providing coaching
- Serve as operational owner or co-owner of core Multifamily technology platforms, overseeing configuration, integrations, and vendor performance
- Partner closely with utility vendor partners on setup and configuration, and conduct quarterly reviews to ensure system is working effectively and recovery is aligned with business expectations
- Lead technology evaluation and rollout - from pilot testing through training and post-launch support
- Act as the liaison between community teams and vendor partners, ensuring feedback drives real improvements
- Assess and standardize workflows across communities, including reimagining processes through an AI lens
- Lead change management for new platforms and process updates, including communication and adoption tracking
Skills for Success: - Bachelor's degree in Business, Information Systems, Operations, or related field - or equivalent experience
- 3+ years of experience in multifamily technology operations with demonstrated experience with MF platforms and workflows, including leadership in technology implementation and troubleshooting
- 2+ years managing people, with a track record of developing teams and driving service excellence; experience leading a remote team preferred
- Working knowledge of multifamily technology platforms, including property management software, CRM/leasing tools (Funnel experience a plus), utility billing systems, and resident communication platforms
- Experience leveraging AI to enhance processes and workflows that deliver results
- Flexibility for occasional holiday/weekend on-call coverage
We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.
Compensation Range: $100,000 - $130,000 annually
