Position Summary The Multi-Site Quality Manager leads a team of Quality professionals (e.g., inspection, compliance, engineering) to drive manufacturing quality process improvements at a larger single site or across multiple sites within a division. This role owns execution and sustainment of the Quality Management System (QMS) in complex environments with variation in products, processes, and customer/market requirements. The manager routinely partners with Operations and Engineering. May oversee supplier/service provider performance with regular customer interaction as needed. The position manages multiple value streams and process improvement initiatives.
Scope/ Supervision and Interaction
Reports to the Plant Manager or Division Quality Manager. As a management representative for quality, manages department resources and coordinates the implementation of the quality management system between business units and locations to cost-effectively facilitate quality and compliance. Interacts routinely with all functional areas as well as with customers, field sales, regulatory agencies, division/group/corporate management, and suppliers.
This role will be based out of Manitowoc, WI and will support Hose Products Division, Metals & Hose Assembly Platform with plants located in Manitowoc, WI; Greensboro, NC; Mason, MI; Davenport, IA; and Hiawatha, IA.
Responsibilities QMS Ownership and Governance- Owns and drives adherence to Parker Quality Process (PQP) methodologies and principles through deployment of PQP tools within the site.
- Lead execution and sustainment of the QMS (e.g., ISO 9001, IATF 16949, AS9100 as applicable) across complex or multi-site operations.
- Establish and maintain audit readiness; coordinate internal, customer, and third-party audits and ensure timely closure of findings.
- Own document control, training, and management review inputs; ensure compliance with regulatory and customer requirements.
Manufacturing Quality Leadership- Direct daily quality operations across multiple value streams (inspection, testing, nonconformance management, MRB).
- Ensure adherence to control plans, standard work, and change control; validate effectiveness of process controls and product verification.
- Monitor and improve key metrics (e.g., FPY, scrap, rework, complaints, cost of quality); drive continuous improvement roadmaps.
Structured Problem Solving and Risk Reduction- Lead complex root cause analysis and CAPA using A3, 8D, 5-Why, and Fishbone; verify effectiveness and prevent recurrence.
- Maintain and improve PFMEAs, Control Plans, and risk registers; lead SPC implementation and process capability analysis (Cp/Cpk).
- Oversee MSA/gage R&R, calibration compliance, and metrology practices.
Supplier and Customer Engagement- Oversee supplier/service provider performance where applicable: incoming quality, SCARs, audits, containment, and corrective actions.
- Interface regularly with customers on quality topics (e.g., significant events, corrective actions, verification of effectiveness, readiness assessments).
Cross-Functional Collaboration and Project Leadership- Partner closely with Operations, Engineering, Supply Chain, and CI/Lean teams to align improvements with business and technical requirements.
- Lead multi-value-stream process improvement initiatives; coordinate resources, schedules, and benefits tracking.
People Leadership and Capability Building- Lead and develop a team of quality professionals and/or inspectors; manage staffing, coaching, training, priorities, and performance.
- Build competency in quality tools and systems; promote a culture of accountability, data-driven decision-making, and continuous improvement.
Qualifications Education and Experience- Bachelor's degree required; Engineering degree preferred
- Minimum of 8 years of related experience
- Experience leading quality teams and initiatives in larger single-site or multi-site operations with diverse product/process/customer requirements.
Knowledge and Skills- Deep knowledge of QMS standards and audit practices (e.g., ISO 9001, AS9100, IATF 16949 as applicable).
- Proficiency with quality tools and methods: CAPA, A3/8D problem solving, PFMEA, Control Plans, SPC, MSA (gage R&R), PPAP/FAI, and MRB processes.
- Ability to interpret engineering drawings/specifications; GD&T familiarity preferred.
- Strong analytical and data skills; experience with KPI dashboards and statistical tools (e.g., Minitab or equivalent).
- Effective communication and influence skills across executive, manager, and shop-floor levels; strong customer and supplier interaction capabilities.
- Demonstrated leadership across multiple value streams and complex improvement portfolios, solid project management skills.
- Familiarity with ERP/MES and standard productivity tools (e.g., Microsoft 365).
Certifications (preferred, not required)- Internal Auditor (ISO 9001 or applicable), ASQ certifications (e.g., CQE, CQA, CMQ/OE), and/or Lean Six Sigma Green/Black Belt.
Other- Ability to travel up to 50% to support multi-site initiatives, supplier/customer engagement, and audits.
Pay, Benefits, Work Schedule Benefit & Retirement Plans Parker offers competitive benefit programs, including:
- Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
- 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
- Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
- Career development and tuition reimbursement.
- Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
- Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
- Paid Time Off and Company-Paid Holidays.
