Bachelor's Degree in Business Management/Hospitality or equivalent experience
Preferred experience as a General Manager or Assistant General Manager
Background in the hospitality industry
Strong verbal and written communication skills
Proven leadership abilities with effective management skills
Proficiency in Microsoft Office Suite
Flexibility in scheduling
Responsibilities
Oversee daily operations of the Resort
Process and submit payroll to HR
Conduct regular meetings with department heads
Ensure compliance with operating controls and service standards
Lead key property issues including customer service and capital projects
Manage the resort's Annual Operating Budget and financial reporting
Provide leadership to all Resort Team Members
Benefits
Opportunity to work in a dynamic and passionate team environment
Engagement in strategic planning and operational optimization
Chance to influence guest satisfaction and service culture
Potential for travel to assist with training and new business transitions
Support for professional growth and development opportunities
Full Job Description
What are you motivated by?:
We are seeking a skilled and dedicated Multi-Site General Manager to join our team. The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.
What you're great at:
Overseeing the operations functions of the Resort
Processing and submitting payroll to Human Resources
Holding regular briefings and meetings with all heads of departments. Oversees and manages all departments and works closely with department heads daily. Is accountable for the responsibilities of department heads and takes ownership of all guest complaints. Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc.
Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards
Leads all key property issues, including capital projects, customer service, and refurbishment
Handles complaints and oversees service recovery procedures
Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget. Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded. Delivers resort budget goals and sets other short- and long-term strategic goals for the property. Develops improvement actions and carries out cost savings
Ensures all decisions made are in the best interest of the Resort and Management
Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
Ensures the monthly financial outlooks for the Resort are on target and accurate. Prepares monthly financial reporting for the Owners and Board Members. Draws up plans and budget (revenue, costs, etc.) for Owners
Provides effective leadership to all Resort Team Members
Responds to audits to ensure continual achieved improvement
Is responsible for safeguarding the quality of operations (both internal & external audits). Is responsible for legalization, Occupational Health & SafetyAct, fire regulations, and other legal requirements
Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)
Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.
Here's what you can expect: At Capital Vacations we are united by a common purpose of "Travel. Gather. Smile. Repeat." We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:
Here's what you have already achieved:
Bachelor's Degree in Business Management/Hospitality OR equivalent industry job-related experience
Experience as a General Manager or Assistant General Manager preferred
Experience within the hospitality industry
Excellent verbal and written communication skills. Proven strong leadership skills. Ability to manage, direct, and complete assigned duties. Excellent computer skills, Mircosoft Office Suite abilities. Ability to prioritize, manage, and delegate efficiently.
