The Multi-Family National Accounts Manager is a professional responsible for managing and developing relationships with key multi-family and commercial national accounts or customers of a company. This role oversees a portfolio of high-value clients or customers that operate on a regional and national level.
Responsibilities: - Customer Service & Project Quoting: Provide customer support through accurate and timely project quoting.
- Sales Order Management: Coordinate and execute sales orders to meet customer requirements.
- Delivery Coordination: Coordinate product deliveries directly from the mill, to job sites, or through local SBP branches.
- Delivery Communication: Communicate delivery timelines and provide proof of delivery to multi-family customers.
- Product Coordination: Navigate product availability and offerings across SBP branches and brands within designated coverage areas.
- Client Relationship Management: Build and maintain strong relationships with multi-family national accounts, serving as the primary point of contact and understanding each customer's unique needs and goals.
- Account Development: Identify opportunities to grow existing accounts through cross-selling, upselling, and expanding customer relationships.
- Strategic Account Planning: Develop and execute account strategies, establish revenue goals, forecast sales, and drive achievement of business objectives.
- Communication: Collaborate with internal departments to meet customer needs while addressing client feedback, questions, and concerns.
- Contract Negotiations: Negotiate contracts, pricing, and terms to establish mutually beneficial agreements with national accounts.
- Market Analysis: Monitor industry trends, market conditions, and competitor activity to support strategic decision-making.
- Sales & Performance Analysis: Analyze sales data and performance metrics to identify improvement opportunities and track progress toward goals.
- Customer Satisfaction: Maintain strong customer relationships by ensuring satisfaction with products, services, and overall account support.
- Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Service, and other internal and customer teams to deliver a seamless customer experience.
- Reporting: Provide regular account performance updates to senior leadership, highlighting achievements, challenges, and growth opportunities.
Required Credentials: - Business diploma preferred.
- 5+ years of successful account management experience, including managing large regional or national accounts.
- Strong sales drive, proactive business development mindset, and ability to grow existing accounts while pursuing new opportunities.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills, with the ability to balance the needs of customers, brokers, and internal stakeholders while considering financial impacts.
- Ability to coordinate and participate in joint sales calls with vendors and customers as needed.
- Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
- Valid driver's license required.
- Willingness and ability to travel as needed.
Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:
- Medical, Dental, Vision given on the 1st of the month following 30 days of employment
- Company-Paid Life Insurance & Disability
- 401(k) with Company Match
- Company-Paid Time Off
- Paid Holidays & Floating Holidays
- PLUS ADDITIONAL PERKS!
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
*Please be careful about scam recruitment. Specialty Building Products would never send any candidate a check or instructions to deposit funds in a bank account in connection with the interview or hiring process.
