Lead the strategy and delivery of AI, automation, tools, and data transformation across global Hyperscaler and Managed Services engagements. As a hands-on solution architect and individual contributor, you'll influence teams worldwide to improve service quality, accelerate deployment and operations, increase automation, and optimize cost. The role spans telecommunications, data center operations, AI, and global service delivery.
What you'll do- Define and execute the Managed Services strategy and roadmap for tools, AI, automation, and data, aligned with customer, engineering, operations, and delivery priorities.
- Lead toolset rationalization, migration, deployment, and lifecycle management; identify high-value use cases, build business cases, and align stakeholders on expected benefits.
- Partner across delivery, engineering, operations, and business teams to take solutions from concept and architecture through implementation, adoption, and continuous improvement.
- Embed scalable solutions in live customer programs and promote standardization, reuse, and industrialization across customers, regions, and engagements.
- Apply AI, machine learning, analytics, and intelligent automation to improve productivity, quality, forecasting, troubleshooting, and root-cause analysis.
- Establish data standards, governance, instrumentation, and feedback loops; support API and data integrations with customer and internal platforms.
- Define KPIs to measure adoption, operational impact, productivity, cost optimization, and automation ROI.
What you bring- Bachelor's degree or higher in Engineering, Computer Science, or a related technical field.
- 10+ years of relevant experience in telecommunications or data center infrastructure, Managed Services, automation, scripting, or tools lifecycle management.
- Strong understanding of Managed Services and deployment tools, automation platforms, AI/ML applications, and modern data architectures such as data lakes and AI platforms.
- A track record of delivering automation strategies, tool transformations, migrations, or data initiatives at scale.
- Experience working in global delivery models, including offshore and nearshore teams.
- Strong analytical and problem-solving skills, with a focus on scalable solutions, simplification, operational efficiency, and measurable business outcomes.
- Ability to influence stakeholders and lead across functions, organizations, and geographies in a fast-paced global environment.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano
Job details: MS Delivery Manager
Compensation and Benefits at EricssonAt Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your PayThe salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your HealthEricsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial SecurityWe invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your TimeYour work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional BenefitsEricsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
