OverviewDue to our growth, we are seeking aMS Dynamics CRMBusiness Analystwho will be responsible fordefining, analyzing, documenting organizational business requirements, and providing configuration and implementation of requirements within a Dynamics CRM platform. Are you ready to eimagine better and partner with our clients to create business value through IT solutions?
Description of Duties:
- Providing guidance in the creation and configuration of Dynamics CRM components, including data structures, fields, forms, views, reports, and workflows.
- The ability to create advanced workflows, automated processes, and customize forms and views to meet specific business needs.
- Manage data structures, including entities, tables, and fields, and integrating data from various sources.
- Organizing and execution of declarative configuration work, solution documentation, and related implementation support of platform solutions in applicable technologies.
- Has a solid understanding of the Dynamics 365 / Power Platform security model including role-based access control and data encryption.
- Participates in requirements gathering and analysis sessions with clients to determine project requirements.
- Responsible for analyzing specific business processes and needs, then producing detailed documentation of the required functionality.
- Provide fundamental guidance within all aspects of platform software including technical capabilities with the understanding of technical and business requirements, and configuration methods.
- Providing gap analysis and needs assessments to uncover undocumented business requirements.
- Proficient in researching technical and functional solutions to business problems.
- Performs maintenance and administration functions within platform to support business needs including design and testing of configuration changes, scripts, or approved tools.
- Capable of reviewing and revising existing project requirements and making process improvement recommendations.
- Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project tasks/milestones.
- Utilize delivery management tools such as Azure DevOps and Jira as directed by supervisor or project manager.
- Supports organization and planning end-user training and support of training via demonstrations and documentation as needed.
- Provides troubleshooting of system issues by applying advanced knowledge, replication of business processes, understanding of system functionality, and root cause analysis.
- Provide declarative configuration work, solution documentation, and related implementation support of platform solutions in applicable technologies.
Desired Skills & Experience
- 3+ years of experience in developing and/or delivering user requirements on a Dynamics 365 platform.
- Experience with Azure DevOps or JIRA is preferred.
- Excellent communication skills to include internal/external interaction,documentationand presentations.
- Proven ability to self-manage and complete project deliverables.
- Confident in making decisions, accurate, detailed-orientedand able to problem solve/analyze.
- Good interpersonal, listening, written and verbal communication and basic project management skills.
- Functional and/or Technical Certifications as deemed appropriate for specialization.
Education
Bachelors degree in information technology, computer science or equivalent job-related experience required.
