Overall Responsibilities:This posting is for an MPS New Product Introduction (NPI) instructor based in Portland, Oregon. This position is a combination technical instructor and technical expert role on existing and new products. The position requires work to be conducted within the business unit (BU) manufacturing and the development lab to learn the new products under development, gain experience on the startup and sustaining production tasks on the tool, and develop/deliver initial classroom and hands-on training on the tool. Once the tool transitions to volume production, the NPI instructor will train and certify the volume instructor, who then takes over the product from a training ownership standpoint.
The position will require learning, and application of that learning, on three fronts - (1) training fundamentals; (2) existing products; and (3) new product training development. Training fundamentals will cover the training methodology, tools, materials and confidence to deliver both live distance learning (LDL) and instructor-led hands-on (ILT) course delivery. Existing products start with basic operations and maintenance, followed by trouble shooting and diagnostics, and eventually mastery of the tool. Product training development will require content development and project management skills to help bring a new tool design from concept to reality, through the development of comprehensive training curriculum, student guides, and supporting materials and technologies.
Due to the scheduling of PDP/NPI product development, the NPI instructor will often be researching, gaining knowledge/experience, and developing/delivering for several new tools/chambers at a time, so project management, training/presentation experience, and technical acumen (mechanical, electrical, troubleshooting, etc.) of semiconductor equipment is required.
Basic breakdown of time is:
~45% learning the new tool and gaining knowledge and experience (mechanical, electrical, software, process, etc.) and developing the course materials, structure and updating of existing courses
~35% delivering training or coordinating structured factory OJT
~20% other activities
Key Responsibilities:- Deliver specialized New Product Introduction (NPI) technical training both in-house and at customer locations, requiring domestic and international travel. Manage classroom and lab activities to ensure course objectives are met and adhere to safety procedures. Training may occur during off-shift hours and weekends as assigned.
- Learn and maintain comprehensive technical knowledge of new and improved products to prepare and present defined courses. Disseminate new information to staff, complete certifications on multiple platforms and processes, including safety modules, and actively certify others. Establish new certification requirements.
- Follow and engage in Product Development Process (PDP) for all NPI products at Phase Gate 3 or earlier to ensure completion of NPI course to support the tool immediately prior to shipment of second tool to field.
- Utilize Technical Publications and System Product Business Groups to maximize documentation efficiencies. Create and augment documentation to address gaps in released materials, evaluate instructor performance, train others in standard course development processes (Instructional System Design), and oversee course design approval.
- Provide technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems.
- Demonstrate knowledge and understanding of the Global Technical Training organization and operations, as well as the Applied Global Services (AGS) organization. Inform customers of additional Global Technical Training (GTT) courses and products, assist marketing in building customer relationships and selling GTT products, analyze customer issues and needs to identify future training opportunities, and present comprehensive training solutions.
- Provide coaching and leadership to other instructors, serving as a mentor to less senior instructors for class delivery, technical development, and certification. Anticipate, prevent, and resolve customer satisfaction issues.
- Manage multiple projects of diverse scope and complexity, directing project team members.
- Support Early Learning System (ELS) / Alpha Site engineering in-house or on engineering tools, review ECOs, and communicate with the field.
- Assist Global Product Support (GPS) in the generation of documentation.
- Develop new procedures and Best Known Methods.
- Collaborate with Engineering and Manufacturing on the first chamber build and participate in new product final testing.
- Develop technical materials working directly with Instructional Designers (ID).
- Observe technical activities to determine operating procedure and detail.
- Interview personnel to become familiar with products & methods
- Study technical documents to integrate technology, operating procedures, production sequences, and details.
- Review published materials and recommend revisions.
- Communicate with Business Units to obtain current product information for course updates and represent GTT at product NPI meetings.
Functional Knowledge- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills- Explains difficult or sensitive information; works to build consensus
Qualifications/Experience:- Bachelor degree in engineering, education, or training, or equivalent military experience, PLUS 4 years of professional semiconductor equipment experience in installation, programming, safety, maintenance, operation, troubleshooting, and repair of semiconductor machinery equipment (such as robots, programmable controllers, power supplies, pneumatics, vacuum systems, power distributions, facilities, high voltage systems, high current systems, and robot controllers), following manuals, specifications, blueprints, and schematics, and using hand tools, measuring instruments, and testing equipment
- If you have no bachelor's degree, 6 years of professional semiconductor equipment experience
- 2 years of formal or informal experience in education, performance-based training, or training/presentation delivery to external customers is desirable.
- Preferred - Nationally recognized certification in "Instructional Design" or 2 years of formal or informal experience in curriculum development and/or instructional design. Attaining Friesen, Kaye and Associates (FKA) instructional designing certification is a plus
- Preferred - Experience with Applied Materials Semiconductor Equipment Highly desired - experience with Applied MPS equipment a plus.
Skills Required:- Excellent communication, presentation, problem solving, teamwork and interpersonal communication skills; Resourceful, able to work and learn independently where necessary; Highly self-motivated and dedicated professional
- Presentation skills, written communication, training delivery, project/information management, self-development, presenting technical information, self-confidence, dealing with complexity, Microsoft Office skills
- Equipment usage: office equipment, power supplies, oscilloscopes, logic analyzers, volt meters, soldering irons, hand tools, power tools, and personal computers
- Semiconductor equipment skills: operations, preventive maintenance, corrective maintenance, alignments, calibrations, and system-level troubleshooting skills on analog/digital electronics
- Knowledge of MS Windows applications and computer networking a plus
- Experience in e-Learning a plus
- Experience in videography and photography a plus
- Experience in application or usage of advanced technologies (AR, VR, CGI) highly desired
Travel:- Position requires the ability to travel for up to 35% per year.
Relocation Eligible:Additional InformationTime Type:Full time
Employee Type:Assignee / Regular
Travel:Yes, 25% of the Time
Relocation Eligible:Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
