5+ years of experience in project management or client consulting roles
Strong understanding of software implementation processes
Excellent communication and interpersonal skills
Ability to analyze client needs and develop effective solutions
Experience with training end-users on software systems
Responsibilities
Evaluate client needs and configure solutions accordingly
Assist clients in implementing software and hardware systems
Provide training and ongoing support to users during implementation
Serve as primary contact for clients throughout the implementation process
Communicate project status and align goals with internal and external stakeholders
Benefits
Hybrid work environment with flexibility for remote work
Opportunity to work with industry leaders in software solutions
Access to ongoing training and professional development
Collaborative team culture focused on customer success
Engagement in impactful projects with direct client interactions
Full Job Description
Position Description
At Motility, an affiliate of Reynolds and Reynolds, we are looking for a customer driven Client Project Implementation Consultant. In this role you are the main point of contact for the client during the implementation stage, helping them solve their pain points to grow their business. As a Client Project Implementation Consultant, you must be able to effectively transfer knowledge to users on good practices and the functional and technical aspects of the Motility suite of products. Responsibilities will include but are not limited to:
- Evaluate client needs and develop configurations that support business processes
- Assist external clients in the implementation of technical systems, software, hardware or solutions
- Provide training and end-user support during and after the implementation process
- Communicate with leadership internally and externally to keep the project aligned with their goals
#LI-Remote
Requirements
Bachelor's degree and/or equivalent work experience; 3+ years of professional services/technology consulting/sales engineering experience with a focus in software or equivalent experience; Ability to travel (up to 80%), ability to travel to Canada; Knowledge of CRM tools, SaaS and general programming methodologies and software architecture or equivalent knowledge; Strong communication skills (verbal and written); Ability to convey technical information in an easy to understand way; Strong presentation skills; Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Professional development and training
- Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
About Reynolds & Reynolds
Reynolds & Reynolds is a software and technology company that provides solutions for automotive retailers. The company's products include dealership management systems, customer relationship management software, and document management solutions. Reynolds & Reynolds has been in business for over 150 years and has a strong reputation for innovation and customer service. The company is committed to helping its customers improve their operations and increase profitability. Reynolds & Reynolds has a global presence, with offices in North America, Europe, and Asia.
