Your Impact As a Dedrone Mission Operator II, you will ensure successful deployment and long-term success of Dedrone's smart airspace security solutions, supporting customers ranging from law enforcement to enterprise clients. While some pre-sales engagement is expected (e.g., demos, configuration guidance, RFP support), your primary mission is post-sales execution-driving deployments, managing customer onboarding, and building sustainable UAS detection programs.
You will be the face of Axon/Dedrone during the most critical moments: program creation, technical training, stakeholder alignment, and live-field deployments. You'll work closely with Axon Air Professional Services, Sales, Product, and third-party vendors to deliver a white-glove experience that builds trust and delivers measurable impact to agency operations.
What You'll Do Location: Hybrid (2-day at NYC based agency office / 3-days field work in NYC area)
Travel: Locally with the NYC area
Reports to: Sr. Manager, Embedded Services (with coordination from DeDrone and Axon Air Professional Services)
Direct Reports: 0
Post-Sales Responsibilities (Primary)- Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
- Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.
- Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon ecosystem and UAS/DFR programs.
- Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.
- Conduct site assessments to inform hardware placement and operational design.
- Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
- Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.
- Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
Pre-Sales Responsibilities (Secondary)- Attend strategic customer meetings with Sales to provide technical validation and deployment context.
- Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs.
- Support RFP/RFI responses with technical and services detail.
- Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.
What You Bring- 3-5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
- Direct experience deploying hardware/software solutions in complex operational environments
- Strong understanding of drone systems, airspace management, RF sensing, RADAR detection, and/or UAS/DFR programs
- Implementation of counter UAS programs
- Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
- Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
- Experience working with public safety agencies particularly law enforcement or security operations, and non-public safety customers
- Strong project and stakeholder management skills; ability to own a deployment from kickoff to success
- A passion for emerging technology, safety, and customer success
- Willingness to travel to various locations around NYC and adapt to dynamic customer needs in the field
- FAA Part 107 certification preferred or obtained within first 3 months
- Comfortable climbing, working on/from elevated positions, and operating hand tools
- Hardware installation and maintenance experience of security and/or communications equipment
- Capable of lifting 50 pounds or more
- Obtain and maintain CJIS clearance
- Possess a valid drivers license
- Access to reliable transportation
Benefits that Benefit You- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Base Pay Range
$97,962-$156,738 USD
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
