Bachelor's degree in Business Administration, IT, Risk Management, or related field, or equivalent experience.
5+ years of IT experience in desktop infrastructure and access governance.
Experience with privileged access management and entitlement management tools like ServiceNow.
Excellent communication skills for diverse audiences.
Strong planning and time management abilities.
Experience leading projects with measurable outcomes.
Proficient in Excel and data analysis tools.
Responsibilities
Translate technical requirements into actionable solutions.
Support governance activities including entitlement validation and audit readiness.
Review access requests against security and compliance standards.
Develop compliance reporting and governance materials.
Analyze data using Excel and reporting tools for risk-based decisions.
Support project planning and implementation efforts.
Build relationships with stakeholders and team members.
Benefits
Opportunities for professional development and training.
Collaborative work environment with a focus on teamwork.
Access to advanced tools and technologies for project execution.
Full Job Description
Key Responsibilities:
Strong technical aptitude of desktop infrastructure; Ability to translate and communicate technical requirements and theoretical solutions
Support elevated access governance activities, including recurring reviews, entitlement validation, recertifications, exception tracking, evidence collection, audit readiness, and remediation follow-up.
Review access and control-related requests against business needs, security requirements, policy standards, documented risk criteria, and compliance obligations.
Develop and maintain compliance reporting, dashboards, Standard Operating Procedures, and governance reference materials while identifying opportunities to strengthen preventive controls, reduce manual effort, and improve operational consistency.
Use Excel, pivot tables, and reporting tools to analyze data, validate controls, and support risk-based decisions.
Support projects and process improvements through planning, tracking, and implementation.
Build effective relationships with team members, management, business partners, and key stakeholders.
Perform other duties as assigned.
Qualifications:
Bachelor's degree in Business Administration, Information Technology, Risk Management, or a related field, or an equivalent combination of education, training, and experience.
5+ years of IT experience formulating and supporting desktop infrastructure technical solutions for access governance, privileged access administration, risk remediation, audit support, compliance reporting, and control validation within end-user computing operations.
Experience supporting privileged access management, workstation elevated-access provisioning, entitlement management, recertification processes, ServiceNow, MyIT, and related reporting tools.
Excellent communication and documentation skills, with the ability to present status, findings, conclusions, and recommendations to technical and non-technical audiences.
Strong planning and time management skills with the ability to prioritize and execute.
Experience leading projects through planning, execution, stakeholder coordination, process improvement, and measurable outcomes.
Strong research, analytical, and problem-solving skills, including experience using Excel, pivot tables, and related reporting tools.
Experience creating automation or scripting to reduce manual effort and improve reporting consistency.
Experience supporting audits, risk remediation efforts, access reviews, status reporting, control validation, and evidence collection.
Strong attention to detail, with the ability to develop action plans and present clear, practical recommendations to management.
Self-motivated professional with a positive attitude, sound judgment, and the ability to quickly ramp up in a fast-paced environment.
Work independently and collaboratively while handling sensitive information with professionalism and discretion.
