[Position Overview]
* Job Title: Operations Manager 5
* Education: Bachelor's Degree in Business Administration, Operations Management, or related field
* Minimum of 5 years of experience in operations management with a focus on system integration and set-up
* Job Type: Full-Time, Hourly
[Location]
* Plano, TX (Fully Onsite)
[Benefits & Perks]
* Medical Insurance (Health, Dental & Vision)
* 401(k)
* H1B/Green Card Sponsorship for qualified employee
* Hands-on experience at global industry leader Samsung
* Opportunities for career advancement
[Summary]
* Oversee and optimize operational processes for the MX Care+ team, focusing on system integration and set-up efficiency.
* Act as liaison between IT/dev teams and the Care+ business, driving requirements gathering, system analysis, and process improvement.
* Lead tactical execution of system set-up including SKU creation and product mapping across multiple channels.
* Collaborate cross-functionally to ensure timely deployment of systems and solutions while monitoring performance metrics.
* Support internal and external partners in Korea and India; must be able to work outside US business hours 10-15% of the time.
[Duties and Responsibilities]
* Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
* Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions.
* Responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
* Tactical task execution and ownership of system set-up, including SKU creation and product mapping across multiple channels.
* Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
* Ensure compliance with organizational policies and industry regulations in all operational activities.
* Support internal and external partners and work outside of US business hours approximately 10%-15% of the time.
[Skills & Qualifications]
* Bachelor's degree in Business Administration, Operations Management, or a related field.
* Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
* Strong understanding of operational processes and project management methodologies.
* Proven ability to lead and manage cross-functional teams.
* Excellent communication, problem-solving and analytical skills.
* Fluent in English and Korean (preferred).
* Experience in the device protection, technology or consumer electronics industry (preferred).
* Familiarity with MX Care+ operations and systems (preferred).
[Hashtags]
#Samsung #OperationsManager #BusinessOperations #MidLevel #ProcessImprovement #BusinessAnalysis #SystemIntegration #KoreanBilingual #Operations #CarePlus
