BDO Digital is currently looking for a Microsoft Dynamics 365 F&O Senior Functional Consultant to join our growing Solution Operations (Managed Services) Practice on either a full-time permanent or contract basis, with a flexible hybrid work arrangement. This is a new role that can be located anywhere in Canada, and the individual will own the following responsibilities: • Act as a trusted advisor to external customers and BDO project teams in support of client D365 F&O Managed Services engagements, with an approximately 75% support and 25% project-based focus • Analyze customer business needs and objectives and provide in-depth application expertise in targeted business areas • Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operations, Enterprise Edition suite • Provide training to client staff to perform day-to-day activities in support of ERP implementations • Troubleshooting issues and reproducing the issues in a separate development environment • Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support • Apply Microsoft Dynamics Sure Step Methodology to assist customers in deploying the solutions in a timely and effective manner How do we define success for your role? • You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration • You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work • You identify, recommend, and are focused on effective service delivery to your clients • You share in an inclusive and engaging work environment that develops, retains and attracts talent • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace • You grow your expertise through learning and professional development Your experience and education • Minimum 3-5+ years of Dynamics 365 F&O managed services consulting and support experience, with strong expertise in the Supply Chain Management functional area • Knowledge of one or more other functional areas of D365 F&O or an another ERP product, such as Finance, Sales or Talent/Human Resources, is preferred • Previous experience working with a consulting firm is an asset but not required • Dynamics 365 F&O /AX certifications in the relevant business disciplines will be considered in our selection process • Self-motivated, articulate, and able to inspire audiences • Process analysis, redesign, and documentation experience • Experience in working on functional design, configuration, and process alignment with a detailed understanding of Finance concepts and general module functionality. • Knowledge of ITIL principles or working in Operational environment. • Self-motivated, articulate, and able to inspire audiences • Excellent communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity. • Highly organized and able to work well under pressure both from clients and from team members. • Flexible and adaptable to change. We implement change for diverse clients on a daily basis. • Self-motivated. Learning new skills without prompting is expected. • Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team. The expected range of compensation for this role is $84,000 - $128,000 annually.