Microsoft 365 and Records Support Manager

Salary : $110,087.54 - $139,542.21 Annually
Location : Chinook Building 401 5th Avenue Seattle, WA
Job Type: Term-Ltd
Job Number: 2026MV28339
Department: DPH - Public Health
Division: Emergency Medical Svcs
Opening Date: 11/10/2026
Closing Date: 11/23/2026 12:00 AM Pacific
FLSA: Exempt
Bargaining Unit: C9A : PROTEC17-DPH, DCHS-Health Prof
Full- or Part-Time: Full Time

Summary
The Emergency Medical Services Division of Public Health - Seattle & King County is seeking a Term-Limited Temporary (TLT) Microsoft 365 and Records Support Manager (Project/Program Manager III) within the Administration Section to lead efforts to modernize records management practices and optimize the use of Microsoft 365 across the division. As a member of the Administration Section, this position will support business operations, communication, collaboration, and information governance through the effective use of SharePoint, Microsoft Teams, Power Automate, and related tools. This position serves as the division's lead for Microsoft 365 governance, records management, and technology adoption initiatives. Working closely with EMS leadership, program staff, King County Information Technology (KCIT), Records Management, Compliance, and other stakeholders, the incumbent will oversee modernization efforts, ensure compliance with security and records management requirements, and support the successful implementation and adoption of Microsoft 365 solutions through project management, training, communication, and change management.

Term-Limited Temporary (TLT) positions are "at will" positions but are eligible for benefits. This TLT is currently anticipated to last for 18 months. One factor that could effect the end date of the position is an unanticipated change in funding.
This vacancy can also be filled as a Special Duty opportunity. Special Duty Assignments are open to Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Work Schedule
Typical work schedule is Monday through Friday, and hours can vary based on operational need, currently predominately 8:00 am - 5:00 pm.

This position is exempt from the Fair Labor Standards Act and therefore is not overtime eligible.

Work Location

This position will be based out of The Chinook Building, 401 5th Ave Seattle, WA 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Job Duties

Microsoft 365 Administration and Support
• Serve as the divisional Microsoft 365 program lead and promote the consistent and effective use of M365 tools across programs and teams.
• Administer SharePoint sites and Microsoft Teams environments, ensuring stability, security, usability, and compliance.
• Serve as the divisional security administrator, managing permissions, site access, security configurations, site renewal processes, and governance activities.
• Troubleshoot and resolve issues related to site stability, permissions, sharing, configuration, integrations, and platform updates.
• Evaluate current and emerging M365 capabilities and recommend solutions that improve business processes and operational efficiency.
• Coordinate implementation of new M365 tools and enhancements while minimizing disruptions to business operations.

Records Management and Compliance
• Lead divisional records management initiatives and support the consistent management of digital and physical records.
• Collaborate with Public Health Compliance, Records Management, King County Records Management, KCIT, and other agencies to ensure alignment with regulatory, legal, and operational requirements.
• Assess records management practices and identify opportunities to improve compliance, accessibility, retention, and efficiency.
• Develop and implement records management work plans, priorities, standards, and procedures across programs and teams.
• Coordinate records-related audits, assessments, and corrective actions as needed.
Project and Program Management
• Serve as project and program manager for M365 and records management initiatives.
• Develop project charters, work plans, implementation roadmaps, timelines, risk mitigation strategies, and resource requirements.
• Lead cross-functional teams through planning, development, testing, deployment, and post-implementation activities.
• Coordinate and prioritize content migration projects, including planning, inventory assessment, information architecture design, mapping, testing, validation, and implementation.
• Identify, manage, and resolve project issues, risks, and barriers to successful implementation.
• Ensure solutions support business continuity, operational effectiveness, and user acceptance.

Change Management and Communications
• Develop and implement comprehensive change management strategies to support successful adoption of new technologies, processes, and records management practices.
• Create and execute communication plans that effectively inform stakeholders of upcoming changes, project milestones, governance expectations, and best practices.
• Partner with impacted teams to coordinate system updates, migrations, and new technology implementations.
• Build stakeholder engagement and foster collaborative problem-solving across programs and teams.
Training and User Enablement
• Develop and maintain training materials, job aids, user documentation, standards, and best practice guidance.
• Deliver and coordinate training programs related to SharePoint, Teams, Microsoft 365 applications, records management, governance, and compliance requirements.
• Provide coaching and consultation to site owners, content managers, and end users.
• Facilitate communities of practice and peer learning opportunities that encourage collaboration, knowledge sharing, and continuous improvement.
• Partner with enterprise M365 support teams to ensure training and guidance are aligned with organizational standards.

Collaboration and Stakeholder Management
• Build and maintain strong working relationships with leadership, program teams, KCIT, compliance partners, records management staff, and external stakeholders.
• Coordinate division-wide efforts that require cross-program collaboration, consensus building, and strategic alignment.
• Serve as a trusted advisor on technology governance, records management, process improvement, and organizational change initiatives.

Experience, Qualifications, Knowledge, Skills

Our ideal candidate will demonstrate the following (Minimum):

• Demonstrated commitment to advancing racial equity and social justice, with the ability to apply these principles in organizational practices, decision-making, and service delivery.
• A minimum of two (2) years of experience utilizing Microsoft 365 applications, including SharePoint, Microsoft Teams, and Power Automate, with knowledge of governance, security, permissions management, and best practices that support system integrity, stability, and user access.
• A minimum of one (1) year of experience in records management, information governance, or a closely related field.
• A minimum of two (2) years of experience in project planning and management, including leading complex initiatives involving multiple stakeholders, interdependencies, and competing priorities.
• Knowledge of and experience applying change management principles and methodologies to support successful implementation and user adoption of new processes, technologies, and organizational initiatives.
• Experience developing process maps, standard operating procedures, job aids, user guides, and other technical documentation.
• Experience designing and delivering training, technical assistance, and customer support to individuals with varying levels of knowledge, experience, and learning styles.
• Demonstrated experience developing and implementing communication, training, and change management plans.
• Excellent written and verbal communication skills, including the ability to present complex or technical information clearly and effectively to diverse audiences.
• Demonstrated ability to establish and maintain effective working relationships with individuals from diverse backgrounds and perspectives; facilitate collaboration, consensus-building, and stakeholder engagement; and work effectively across organizational boundaries.
• Proven ability to develop sustainable systems, processes, and organizational capacity that promote long-term operational effectiveness and reduce reliance on individual subject matter expertise.
• Demonstrated ability to exercise sound judgment, professionalism, diplomacy, and tact in sensitive situations, including resolving conflict and effectively de-escalating challenging interactions.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health position

The most competitive applicants will have the following experiences and qualifications (Desired):

• Experience applying quality improvement methodologies to enhance operational effectiveness, system performance, and customer experience.
• Experience implementing quality assurance practices, monitoring end-user adoption, and evaluating system effectiveness to inform continuous improvement efforts.
• Experience working in a public health, healthcare, or governmental environment.
• Demonstrated experience incorporating racial equity and social justice principles into projects, programs, policies, or operational processes.
• Experience administering or supporting Microsoft 365 Government Community Cloud environments.
• Relevant professional certifications and/or formal coursework in project management, change management, Microsoft 365 administration, or related disciplines.
• Demonstrated experience administering Microsoft 365 environments, including SharePoint Online and Microsoft Teams, with responsibility for security, permissions, governance, and system stability.
• Strong knowledge of information governance, records and document management principles, and secure information lifecycle management practices.
• Experience translating business requirements into structured, compliant, and sustainable Microsoft 365 solutions that support organizational objectives.
• Demonstrated leadership and supervisory experience, including building high-performing teams, fostering accountability, managing conflict, supporting employee development, and making sound decisions in complex environments with broad organizational impact.

Supplemental Information