Proven experience in automotive sales leadership with a strong record of achieving sales goals.
In-depth knowledge of Mercedes-Benz and Genesis vehicle models and specifications.
Substantial experience in automotive sales and a deep understanding of the sales process.
Strong leadership and team-building abilities for motivating and developing sales staff.
Commitment to exceptional customer service and a customer-centric approach.
Excellent verbal and written communication skills for effective interactions.
Responsibilities
Create and organize sales activities for the Used Car Sales division.
Oversee auction processes to acquire pre-owned vehicles.
Collaborate with service department to maintain marketable pre-owned inventory.
Utilize advertising vendors to effectively market vehicles.
Supervise and mentor Used Car Sales Associates to achieve sales goals.
Partner with Financial Services department for efficient sales practices.
Assist Sales Consultants in closing sales when necessary.
Benefits
Part of a premium, award-winning team.
A friendly, fun company culture.
Opportunities for unlimited growth and advancement.
Comprehensive training programs for career advancement.
Employee discounts for personal and family use.
Full Job Description
JOB OVERVIEW
The Pre-owned Sales Manager at Mercedes-Benz of Orange County is a key leadership position responsible for overseeing and managing the pre-owned sales operations. This role involves leadership, sales strategy development, team management, and ensuring exceptional customer experience. The Pre-owned Sales Manager plays a critical role in achieving sales targets, maximizing profitability, and maintaining high standards of customer satisfaction.This is an opportunity for a proven leader with a strong track record in pre-owned operations to make an immediate impact within a fast-growing Mercedes-Benz Dealership.
What You'll Do:
Oversee all aspects of the pre-owned sales department.
Manage vehicle pricing, Staging and Inventory control, including monitoring website merchandising.
Manage vehicle reconditioning and lease returns
Desk deals, track gross, and ensure timely, compliant paperwork as per company standards.
Create and organize all sales activities for the Used Car Sales division
Must have working knowledge of auctions
Must work with service department to keep all pre-owned inventory marketable
Must work with advertising vendors to market cars (digital, and direct)
Must work with and supervise Car Sales Associates to ensure individual and department sales goals are met
Partner with the Financial Services department to develop and coordinate best practices for the most efficient and effective sales approach
Assist Sales Consultants in closing sales as needed
What We're Looking For:
Sales Leadership: Proven experience in a leadership role within the automotive sales industry, with a track record of achieving or exceeding sales targets.
Product Knowledge: In-depth knowledge of Mercedes-Benz vehicle models, features, specifications, and technology.
Sales Experience: Substantial experience in automotive sales, with a thorough understanding of the used car sales process, including prospecting, negotiation, and closing deals.
Team Management: Strong leadership and team-building skills, with the ability to motivate and develop sales staff.
Customer Focus: A commitment to delivering exceptional customer service and a customer-centric approach from start to finish.
Communication Skills: Excellent verbal and written communication skills for effective team communication, customer interactions, and reporting.
Sales Strategy: Proven ability to develop and implement successful sales strategies, adapt to market changes, and make data-driven decisions.
Budget Management: Proficiency in budget management and financial analysis related to sales operations.
Ethical Conduct: Uphold high ethical standards and integrity in all sales activities.
Computer Skills: Proficiency in using CRM software ADP/CDK,CRM ,ACV, vAuto, Microsoft Office Suite (Word, Excel, Outlook), and other sales and reporting tools.
Market Knowledge: Stay informed about the local used car automotive market, competitors, and industry trends.
Professionalism: Maintain a professional appearance and demeanor when dealing with customers, colleagues, management, ownership and the manufacture.
Why you'll Love It Here:
You'll be a part of a premium brand, and award-winning team.
We pride ourselves in creating a friendly, fun, company culture.
Employee perks.
The chance to grow your career in the automotive luxury space.
