Member Relations & Guest Experience Manager$80,000 - $130,000 annually | Based on experience & performance
What You'll OwnGuest & Member Experience- Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
- Build and nurture authentic, long-term relationships with high-value guests and regulars
- Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
- Maintain a confident, polished presence that reflects the brand at all times
Client Intelligence & Data Strategy (Core Function)This is what sets this role apart.
You will transform every guest interaction into meaningful insight:
- Capture and maintain detailed guest profiles - preferences, visit history, spend behavior, and key milestones
- Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
- Identify VIPs, high-potential members, and win-back opportunities
- Deliver insights that enable teams to provide personalized, anticipatory service
- Analyze trends to uncover loyalty gaps and revenue opportunities
- Partner with leadership to convert one-time guests into repeat, high-value members
Member Development & Retention- Oversee member reservations and special requests with white-glove precision
- Re-engage lapsed members and cultivate high-potential relationships
- Collaborate with operations, culinary, and events teams to ensure seamless execution
- Identify and convert prospective members through targeted, personalized outreach
Who You Are- You command a room with confidence, warmth, and presence
- You understand that relationship-building is both emotional and data-driven
- You have experience in upscale hospitality, luxury service, nightlife, or events
- You're comfortable working with high-profile, celebrity, and VIP clientele with discretion
- You are detail-oriented and CRM-driven - every interaction matters, and you treat it that way
- You thrive under pressure, solve problems quickly, and follow through relentlessly
- You present yourself with professional polish - in appearance, communication, and mindset
What We Offer- Competitive salary of $80,000-$130,000, with performance-based growth
- Health insurance benefits
- Parking provided
- Direct exposure to ownership and a clear path to senior leadership
- A role at the center of one of DC's most dynamic hospitality venues
- An environment where relationship-building and business impact go hand in hand
Ready to Own the Room?Submit your resume along with a short introduction highlighting:
- Your experience in hospitality, events, or client-facing roles
- How you've used data and relationships to drive loyalty or revenue
The Park at 14th • Washington, DC 
