RoleWe're looking for an engineer to ensure Pace works for our largest customers.
You'll work directly with enterprise customers to build solutions to their most pressing problems - shipping integrations, features, and fixes that unblock deployments and drive production impact. Our product is deeply embedded in mission-critical insurance workflows, and you'll own ensuring Pace delivers.
What this looks like:- Ship features, integrations, and solutions in our codebase to address customer requirements
- Build and maintain integrations that connect to customer systems (APIs, data pipelines, internal tools)
- Debug and resolve complex issues across our AI agents, customer environments, and third-party systems
- Partner with Forward Deployed Engineers to ensure smooth transitions from POC to production
- Collaborate with core engineering to surface product gaps and ship improvements upstream
- Develop deep technical expertise on our platform to serve as a trusted resource for customers
You're a great fit if you:- Are a strong engineer who can build, debug, and deploy production systems
- Thrive in ambiguous environments where customer problems don't come pre-scoped
- Communicate clearly with both technical teams and customer stakeholders
- Take ownership of outcomes, not deliverables
- Want to ship constantly and see your code running at enterprise scale
- Can hold context across multiple customers and codebases without losing quality
Our TeamWe're building a small, talent-dense team with a few defining traits:
- Integrity: We care about working with good people who want to create a massive impact in the world. Our team aims to do the best work of their careers, knowing that it will take time and focus to build something enduring.
- Ambition: We're building a category-defining company: an AI-native operations layer that brings outsourced work back in-house for insurers - and eventually other service-heavy industries. We're looking for people who want real ownership, an exceptional bar, and the chance to build something generational.
At Pace, teammates grow into leaders. That can mean becoming a world-class IC, owning a product or business line, or leading teams. Whichever your path, we'll support your growth at Pace, and beyond.
We're a <20 person team, in-person in New York, and are fortunate to be partnered with leading customers and top investors to make a real impact on one of the largest industries in the world.
