Technical Lead - Microsoft Business CentralWe are currently recruiting for a
Technical Lead - Microsoft Business Central to support our
Member IT Services team.
Position OverviewThe
Technical Lead is a specialist in Microsoft Dynamics 365 Business Central whom leads the design, configuration, optimization, and governance of the Business Central platform. The role translates business requirements into practical, scalable system solutions while promoting standard functionality, disciplined configuration practices, and sustainable business processes. Working across MMC, member hospitals, vendors, and implementation partners, the Configuration Lead acts as a trusted advisor, owns outcomes, and helps ensure the platform delivers measurable operational value.
Key Responsibilities- Manage medium to large sized IT business initiatives/projects, designing solutions, and supporting business processes within the area of expertise.
- Act as a subject matter expert, offering guidance on best practices within their specialization. Responsibilities include system hands-on tasks.
- Lead detailed business process analysis and propose system enhancements and solutions to leadership
- Provide senior level design/business solution architecture, solution delivery, including business case development, scoping, planning, testing, deployment, and value measurement.
- Collaborate with a variety of stakeholders (i.e. MMC, Hospitals, Third-Party Vendors), in addition to coordinating with IT developers and testers to ensure business needs are met.
- Maintain comprehensive end-to-end integrated business and systems knowledge, as well as documentation of ITS changes for ongoing support, audit purposes, and legal compliance.
- Follow and improve, procedures, methodologies, governance and standards to ensure effective planning and delivery of IT services, management of vendors and customers, and maintenance of the 'one build' concept in the shared services environment.
Qualifications and SkillsSkills and Competencies- Business Central Expertise: Deep functional knowledge of Microsoft Dynamics 365 Business Central configuration, core modules, workflows, permissions, and administration.
- Initiative and Ownership: Anticipates needs, takes accountability, follows through on commitments, and drives issues to resolution.
- Analytical Problem Solving: Breaks down complex issues, identifies root causes, assesses options, and recommends sustainable solutions.
- Consultative Communication: Communicates clearly with technical and non-technical stakeholders and constructively challenges requirements to achieve the right outcome.
- Attention to Detail: Produces accurate, complete, traceable, and high-quality configuration and documentation.
- Business Acumen: Understands financial, procurement, inventory, and operational processes and connects system decisions to business value.
- Standardization and Governance: Champions standard functionality, repeatable processes, internal controls, and disciplined change management.
- Relationship Building: Establishes trusted relationships across MMC, member hospitals, vendors, and implementation partners.
- Planning and Organization: Manages competing priorities, dependencies, risks, and deliverables in a fast-paced environment.
Education, Training, and ExperienceMandatory
- University degree or college diploma in Information Technology, Computer Science, Business, Finance, Supply Chain, or a related field, or equivalent experience.
- 6-8+ years of hands-on Microsoft Dynamics 365 Business Central experience in configuration, implementation, optimization, and production support.
- 6-8 + years of comprehensive IT ERP project implementation experience in area of domain.
- Proven experience configuring and supporting Business Central in a complex, multi-stakeholder business environment.
- Strong business analysis, process design, functional solution design, testing, and documentation experience.
- Practical knowledge of financial, procurement, inventory, and operational business processes.
- Demonstrated experience with stakeholder management, workshop facilitation, issue resolution, and third-party vendor relationships.
- Excellent written and verbal communication skills, attention to detail, and commitment to customer service and quality.
Preferred
- Microsoft Dynamics 365 Business Central Functional Consultant certification or other relevant Microsoft certification.
- Experience in healthcare, shared services, procure-to-pay, supply chain, or a regulated environment.
- Experience with Power Platform, integrations, data migration, release management, and application lifecycle management.
Travel- Ability to travel to Mohawk Medbuy offices if required.
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.
MMC is a Healthcare of Ontario Pension Plan (HOOPP) employer offering a comprehensive benefits package and flexible hybrid work options. The targeted salary range for this position is
$110,000 - $129,000. This job posting is for a new vacancy.
Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.
