Post-secondary education in Event Management, Hospitality Management, Business Administration, or related field, or equivalent experience.
Certified Meeting Professional (CMP) designation required.
5+ years of experience in Project Management of meetings, conferences, or member-facing programs.
Strong knowledge of budget administration and financial reconciliation practices.
Exceptional stakeholder engagement and relationship-management skills.
Responsibilities
Lead negotiation and approval of contracts for event logistics.
Plan and execute in-person, virtual, and hybrid events for various audiences.
Build and maintain relationships with stakeholders, partners, and vendors.
Reconcile hotel master accounts and vendor invoices with budget compliance.
Serve as backup for the Manager, overseeing day-to-day event operations.
Benefits
Opportunity to work in a dynamic team environment.
Engagement with diverse stakeholders and high-profile events.
Professional development opportunities in event management.
Access to a supportive organizational culture focused on member experience.
Full Job Description
Location: Toronto, ON Canada Type: Permanent Group/Grade: Non-Union Non-Management
Grade Rate: $89,187.80 (start) Date: October 7, 2026
ONA is seeking to fill the role of Member Experience & Events Project Manager on the Member Experience & Events Team at our Toronto office. This posting is for an existing vacancy. The Member Experience & Events Project Manager is responsible for the planning and execution of provincial, regional, internal, virtual, hybrid, and in-person meetings, conferences, and special events. The role ensures seamless event delivery, exceptional member experiences, operational excellence, and continuous process improvement through effective stakeholder engagement, project coordination, and logistical management.
This is what else you may expect from this role:
Lead the negotiation, interpretation, and approval of contracts related to accommodations, transportation, meeting space, food and beverage services, audiovisual production, and other event requirements as a backup for manager's support.
Plan and execute end-to-end in-person, virtual, and hybrid meetings, conferences, and special events for provincial, regional, and internal audiences.
Build and maintain strong relationships with internal stakeholders, external partners, suppliers, venues, and service providers to ensure successful event delivery.
Reconcile hotel master accounts and vendor invoices in collaboration with the Manager, Member Experience & Events, ensuring accuracy and compliance with budget requirements.
Serve as the designated backup to the Manager, Member Experience & Events, assuming responsibility for day-to-day event operations, stakeholder communications, vendor management, contract administration, and issue resolution during the Manager's absence.
Collaborate with internal teams to support strategic event objectives and organizational priorities.
Develop comprehensive event execution plans.
Prepare post-event evaluations and reports, analyze participant feedback, measure event outcomes, and provide recommendations to support continuous improvement and future planning.
Maintain accurate electronic records and event documentation within SharePoint and other designated systems.
Provide oversight of events to ensure established operational, member experience, and organizational requirements are met.
Identify workflow gaps and recommend innovative solutions to improve efficiency, consistency, and overall member experience.
Provide logistical and administrative support for meetings involving the Board of Directors, executive leadership, and senior management.
Proactively identify, assess, and mitigate risks related to event operations, safety, and member experience.
Support the resource, negotiation, interpretation, and implementation of contracts and service agreements related to event and program delivery, including transportation, attrition management, meeting and event spaces, accommodations, activities, and other vendor services, while working in collaboration with the Manager, Member Experience & Events.
Prepare briefing notes, status reports, presentations, and recommendations for senior leadership on event-related matters when required.
Accountable for the design and project management of Provincial, Regional and Negotiations meetings, such as Provincial Leadership Meeting (PLM), Provincial Coordinators Meetings (June & November), Biennial Convention, Board of Directors meetings, Leadership and Negotiations- related meetings, Regional ACC meetings to achieve outcomes identified by the Board of Directors and membership.
Other duties as assigned.
What we are looking for
Post-secondary education in Event Management, Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and experience.
Certified Meeting Professional (CMP) designation required.
Minimum of 5+ years of experience in Project Management of meetings, conferences, special events, or member-facing programs.
Strong knowledge of budget administration, financial reconciliation, forecasting, and cost management practices.
Experience negotiating and administering contracts, service agreements, and vendor relationships.
Exceptional stakeholder engagement and relationship-management skills with the ability to collaborate effectively across all levels of the organization.
Strong risk management capabilities, including the identification, assessment, mitigation, and monitoring of operational and event-related risks.
Experience managing vendors, suppliers, venues, and service providers to achieve desired outcomes and service standards.
Excellent organizational, project management, and time management abilities, with the capacity to manage multiple priorities simultaneously.
Experience with event registration systems, virtual event platforms (EventMobi, Cvent, Zoom) mobile event applications, SharePoint and Microsoft 365, applications are considered an asset.
Ability to exercise discretion, professionalism, and confidentiality when handling sensitive information.
Excellent problem-solving and critical-thinking skills with the ability to adapt quickly in a fast-paced event environment.
Ability to work independently and collaboratively as part of a high-performing team.
Demonstrated ability to support diversity, equity, accessibility, inclusion and belonging relative to their role.
Proficiency with Microsoft Office 365, SharePoint, event registration platforms, and other event management technologies.
The successful candidate must be able to travel, possess a valid driver's license and have access to an automobile for business use. Ability to travel across Ontario, is also expected, as could other areas outside of Ontario.
All interested candidates may apply via ONA Jobs by 4:30 p.m. on October 21, 2026
