The Medical Customer Engagement / Omnichannel Manager will oversee end-to-end client programs spanning medical engagement strategy, technology, analytics, and implementation. This leader will shape and advance our Medical Customer Engagement/Omnichannel solutions in partnership with firm and practice leadership, manage a portfolio of medical engagement initiatives, cultivate strategic client relationships, and drive growth across existing and new accounts.
What You'll Do - Manage multiple client engagements with significant direct client interaction, ensuring high-quality delivery across concurrent projects.
- Serve as a key leader in the Medical Customer Engagement & Omnichannel sub-space at the intersection of Digital Customer Experience and Medical & Evidence.
- Shape and evolve Medical Engagement/Omnichannel products by collaborating with ZS's Products and Platforms business unit and driving AI/GenAI-enabled innovation.
- Lead large-scale medical engagement programs across pharma-including business development, demand management, sales, and delivery-while partnering with senior leaders and collaborating with other managers.
- Provide strategic thought leadership by deeply understanding client challenges and bringing the breadth of ZS expertise to address them.
- Lead implementation and enablement of ZS platform solutions and custom-developed capabilities, integrating with client systems while commercializing innovative offerings (e.g., RWD solutions, segmentation, orchestration engines, content and channel integrations).
- Coach and mentor teams while coordinating with global counterparts on joint selling and large program delivery.
- Build and manage strong client relationships, introduce new ideas on medical engagement technologies and continuous improvement, and serve as a trusted advisor.
- Identify and pursue new opportunities across Medical Customer Engagement/Omnichannel, prepare compelling proposals and presentations, and update senior leaders on progress.
- Track evolving medical digital and domain trends to develop ZS points of view and drive innovative client solutions.
- Act as the single point of contact and advisor for clients, aligning business needs with solutions and services.
What You'll Bring - MBA from a top university strongly preferred, with a record of strong academic performance.
- Approximately 10+ years of prior management consulting experience, preferably in the healthcare/pharmaceutical industry
- Experience selling, leading, and managing large-scale capability programs and solutions
- Proven ability to partner with senior leaders and managers to unlock high-impact initiatives and products.
- Understanding of Medical Affairs and experience supporting Medical Affairs services and solutions.
- Expertise in solution and/or product development, enabling meaningful contribution to product strategy.
- Experience leading large cross-functional teams (consultants, developers, data scientists, etc.).
- Demonstrated success in revenue growth within existing clients and developing new senior-level relationships across life sciences.
- Strong capability in shaping omnichannel/customer engagement strategy, implementation roadmaps, and operating models.
- Ability to support transformation programs spanning business strategy, analytics/AI, and digital technologies.
- Fluency in English
- Client-first mentality
- Intense work ethic
- Collaborative spirit and problem-solving approach
How you'll grow:- Cross-functional skills development & custom learning pathways
- Milestone training programs aligned to career progression opportunities
- Internal mobility paths that empower growth via s-curves, individual contribution and role expansions
Perks & Benefits:At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.
Hybrid working model:We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
