Bachelor's degree in Mechanical Engineering or a related field preferred.
2-5 years experience in mechanical product design and technical support.
Direct customer-facing experience is strongly preferred.
Experience in after-sales service roles is advantageous.
Familiarity with mechanical-electrical system integration is a plus.
Responsibilities
Design and improve Nanovea products focusing on manufacturability and customer use.
Apply hands-on knowledge to enhance designs and reduce service issues.
Integrate mechanical and electronic subsystems to boost product performance.
Create and update engineering drawings and 3D models based on feedback.
Work with service teams to modify designs for better reliability and maintenance.
Maintain Bills of Materials and documentation for production and service.
Conduct cost and manufacturability assessments for design changes.
Benefits
Opportunity for field-based travel for training and support.
Engagement in product validation testing to influence design improvements.
Collaboration with service teams to enhance product reliability.
Exposure to a variety of engineering tasks combining design and customer interaction.
Full Job Description
DUTIES INCLUDE:
Design, adapt, and improve Nanovea products with a focus on manufacturability, serviceability, and customer use in the field.
Apply hands-on product knowledge and electronics troubleshooting skills acquired through after-sales service to improve designs and reduce service issues.
Integrate mechanical and electronic subsystems in design projects to enhance product performance and reliability.
Develop and update engineering drawings, 3D models, and specifications in accordance with product performance and customer feedback.
Collaborate with service teams to identify recurring issues and implement design modifications that improve reliability and ease of maintenance.
Create and maintain Bills of Materials and assembly documentation for production and service teams.
Conduct cost analysis and manufacturability assessments for design changes and new products.
Work closely with suppliers to source components, review quality, and ensure compliance with specifications.
Provide direct technical support to customers and internal teams during installation, training, and troubleshooting.
Participate in product validation testing and create detailed reports for design improvements.
Contribute to the development of quality control procedures related to product assembly, installation, and field performance.
Assist sales and marketing with technical input, product demonstrations, and trade show preparation.
Provide field-based feedback during new product development, ensuring designs meet real-world application requirements.
SKILLS & REQUIREMENTS:
Knowledge of mechanical engineering principles, materials, and manufacturing processes.
Hands-on electronics knowledge, including troubleshooting and integration with mechanical systems, acquired through field service experience.
Strong analytical and problem-solving skills with the ability to translate field experience into design improvements.
Proficiency in SolidWorks, CAD drafting, and Microsoft Office Suite.
Excellent communication skills, both written and verbal, for cross-department and customer interaction.
Ability to manage multiple projects and deadlines in a fast-paced environment.
Knowledge of Nanovea metrology instruments, their operation, and maintenance preferred.
Ability to lift 20+ lbs. and travel occasionally for field support or training.
QUALIFICATIONS:
Bachelor's degree in Mechanical Engineering or related field preferred.
2-5 years experience in mechanical product design, technical support, and after-sales service.
Combination of design engineering background and direct customer-facing technical experience strongly preferred.
Experience with mechanical-electrical system integration is a plus.
