Pennsylvania Medicine

Master Improvement Advisor

Pennsylvania Medicine$95K — $115K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • LCSW, LPC, MFT, NCC, PhD, RN, or similar required certification
  • Proven licensure if holding a medical license (e.g., RN)
  • Six Sigma Green or Black Belt certification required; Master Black Belt preferred
  • Master's degree in relevant field mandatory
  • 5+ years of performance improvement experience in healthcare preferred
  • Clinical experience preferred; equivalent degrees considered for experienced candidates
  • Familiarity with national quality and safety standards preferred.

Responsibilities

  • Lead quality and operational improvement initiatives across the organization
  • Facilitate performance improvement (PI) projects and ensure compliance with regulations
  • Mentor and train Senior Improvement Advisors in best practices
  • Investigate serious safety events and promote process redesign as necessary
  • Assist leadership in utilizing data to identify and act on PI opportunities
  • Engage with teams to prioritize and solve problems effectively
  • Deliver coaching and constructive feedback to strengthen PI quality across the organization.

Benefits

  • Comprehensive employee health and wellness programs
  • Leading prepaid tuition assistance program in the region
  • Opportunities for professional growth and development
  • Supportive work environment focused on employee well-being
  • Engagement in meaningful work that contributes to patient care advancements.
Full Job Description
Job Title: Master Improvement Advisor
Department: Medicine Outpatient GI PAH
Entity: Clinical Practices of the University of Pennsylvania (CPUP)
Location: PAH Farm Journal Building - 230 W Washington Square
Hours: M-F, 8-4:30 with flexibility in hours based on operational need

Summary:
  • The Master Improvement Advisor leads quality, patient safety, and operational improvement projects throughout the organization. The Master Improvement Advisor applies process improvement, engineering, change management and economic principles to optimize clinical practice and improve quality, safety, and the patient experience. The Master Improvement Advisor may mentor entity Senior Improvement Advisors, providing support and experience for entity process improvement when needed. This work includes, but is not limited to, facilitation of PI projects and kaizen events; management and surveillance of data for PI opportunities; messaging trends in the data to leadership, departments and staff; training and mentorship to other Improvement Advisors; education of front-line staff in the latest PI methods. This position is accountable for facilitating improvement in the areas of patient satisfaction, clinical quality, and patient safety, operations, and continuous survey readiness.
  • The Master Improvement Advisor has these key areas of responsibility:
  • Leads the quality, patient safety, and operational improvement throughout the entire organization through the mentorship of Senior Improvement Advisors.
  • Provides principles and techniques to improve quality, patient safety, and the overall performance of selected departments and service lines.
  • Facilitates improvement activities to insure safe, effective, and compliant patient services.
  • Seeks out, through management and surveillance data, PI opportunities.
  • Excellent mentor, trainer, and educator using most current practices and principles.

Responsibilities:
  • Planning & Facilitation:
  • Helps teams plan and stay organized.
  • Sets pace for team projects.
  • Keeps teams on track in PI cycle and project timelines.
  • Actively assists with planning and implementing PI strategies for the entity and the health system.
  • Collaborates with leadership & frontlines to effectively prioritize problem solving
  • Problem Solving:
  • Keeps focus on processes, not people.
  • Provides PI support for process redesign to help UPHS achieve its goals under the Blueprint.
  • Promptly investigates serious safety events and quality concerns when needed and provides PI support for process redesign.
  • Applies PI methods and tools appropriately.
  • Provides PI support for continuous survey readiness as needed.
  • Coaching, Mentoring & Teaching:
  • Is a PI teacher for multiple levels of the health system.
  • Asks insightful questions.
  • Challenges teams, entity & UPHS leadership to improve their PI work.
  • Is clear & concise, makes learning points understood.
  • Gives useful feedback
  • Influence & Relationships:
  • Strong ability to network.
  • Can build and support a team.
  • Has a positive internal customer focus.
  • Can persuade effectively.
  • Engages stakeholders.
  • Is a voice people listen to.
  • Is viewed as a resource for complex PI work for the health system
  • Data Management:
  • Helps teams and leadership access useful data.
  • Helps the organization understand trends, the meaning of data, and how it compares to benchmarks.
  • Brings tools to teams and leadership that are useful for data analysis and dissemination.
  • Is effective in disseminating information.
  • Maintains data integrity & validity.
Credentials:
  • LCSW or LPC or MFT or NCC or PHD or PN or RN or PS or RN or (Required)
  • If applicant holds a medical license, (e.g. RN) proof of licensure is required
  • Six Sigma Green or Black Belt (Required), Six Sigma Master Black Belt (MSSBB) preferred
Education or Equivalent Experience:
  • Master of Arts or Science (Required)
  • And 5+ years experience in planning, implementation, and evaluation of a performance improvement plan is required, preferably in a health care field.
  • Clinical experience is preferred, though candidates with MHA, MBA, MPH, or MS will be considered if there is commensurate work experience in healthcare performance improvement.
  • Knowledge of national standards and outcomes for quality, safety and healthcare- such as CMS Core Measures & Value Based Purchasing, AHRQ PSI's, Leapfrog, US News and World Report rankings- is preferred.
  • Root cause analysis experience is desired.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

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About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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