Account + Project Management
● Management of multiple Phase X Workday projects and/or Workday Launch projects using the Workday Methodology.
● Successfully kickoff engagements with the client communicating timeline, deliverables, and logistics.
● Manage the engagement within the package level and timeline.
● Oversight of ticket execution and maintenance in our ticket management system ensuring adherence to SLAs/internal process.
● Obtain project plan approval from the customer and agree upon acceptance criteria for project stages and deliverables as needed.
● Evaluate and track risks, develop mitigation plans, and execute mitigation plans for engagements.
● Provide account status to both internal and client stakeholders.
● Represents Syssero to customers and other external sources in a manner that is consistent with our mission, values, and culture.
● Identifies, quantifies and forecasts variances to budget, scope and schedule. Oversee the implementation of corrective actions when necessary.
● Manages changes to the account and/or project scope, budget, and schedule. Document changes, update project plans, and facilitate customer acceptance.
● Establishes and maintains client relationships. Communicates feedback to leadership on client escalations and satisfaction when necessary.
● Formalizes final acceptance for the account and/or project and completes necessary closeout activity both internally and with the client.
● Use appropriate and creative techniques to gain, maintain and improve customer long-term relationships.
● Celebrates, either formally or informally, the accomplishment of goals.
● Contributes to knowledge management capital through activities such as sharing documented lessons learned, documented deliverables, and facilitation of Knowledge Transfer workshops.
● Take initiative in identifying possible break/fix, optimization, enhancement and project items regarding accounts

Systems + Tools
● Work with company leadership to ensure that appropriate resources and tools are assigned to the project.
● Measures and forecasts project performance using appropriate tools and techniques.
● Effectively manage accounts and resources with our project management software.
● Participate in sales to service transition meetings.
● Manage and present client kick off deck, weekly meetings, quarterly reviews, project plans, and cutover plan.
● Track internal/external tickets, submit contract changes, resource changes on accounts, escalations, client resource updates, and general IT requests in ticket management software.

Consultant Relationships
● Understands Syssero’s quality standards expected for AMS engagements, Workday Phase X implementations, and Workday Launch implementation
● Monitors and manages work of project team members, providing feedback and coaching as appropriate.
● Identify and communicate the role assignments and deliverables to the internal project team.
● Ensures a common understanding by setting expectations aligning stakeholders and team members.

Management

● Provide oversight and direction to your team in accordance with the organization's policies and procedures. Ensure proper follow through of required policies and procedures

● Lead your team to success in their job responsibilities

● Setting goals for performance and deadlines in ways that comply with company’s plans and vision

● Organizing workflow and ensuring that employees understand their duties or delegated tasks

● Monitoring employee productivity and providing constructive feedback and coaching

Education and experience

3-5 years experience in software solutions industry.

Four-year college or university program certificate; or equivalent combination of education and experience.

2 years experience as a Workday Project Manager
1+ years experience as an employee Manager

1 year of experience working for a Workday Partner

Additional eligibility requirements
Workday Areas of Expertise: 2-3

Workday Environment Experience - 2-3 environments

Work authorization/security clearance requirements
Must be authorized to work in the United States without sponsorship.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the