We are seeking a Managing Director to lead this exceptional team of hospitality professionals.
The Managing Director for this spectacular property is responsible for the overall operating performance, guest satisfaction, and financial results of the hotel, while protecting the interests of Ownership and preserving the long-term viability of the physical plant.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Uphold the Woodside Spirit and Values in all dealings with guest, clients, associates, and owners.
- Direct and monitor all daily operations of the property.
- Ensure profitability through development and maintenance of effective and productive hotel strategic planning and policy, including operational budgets, forecasts and marketing plans.
- Regularly monitor the hotels performance through financial reports and guest comment cards.
- Monitor property capital investment/improvement projects.
- Work within approved budgets; develop and implement cost saving measures.
- Allocate funds, authorizes expenditures, and assists in planning budgets for departments.
- Hire, train and directly supervise, maintain and support individual performance and group dynamics of all department heads.
- Interact in a courteous and professional manner with all internal and external guests.
- Establish and maintain a consistently high level of service and reputation for excellence in all facilities.
- Employ effective strategies that will maintain the service standards of the property.
- Research and respond accordingly to guest complaints and initiate corrective action when necessary.
- Perform administrative duties including reviewing and writing reports, dictating memorandums and orally communicate with guests, managers, the corporate office, local associations, etc.
- Establish and/or assist in developing the standards for personnel administration and performance, service to customers, room rates, advertising, publicity, food and beverage operations, etc.
- Develop and/or oversee the development of programs to increase associate engagement, satisfaction and collaboration.
- Include staff in planning, decision-making, facilitating and process improvement; Solicit and apply customer feedback (internal and external).
- Conduct management and team member meetings as needed to communicate pertinent information to staff and ensure a smooth operation.
- Able to build morale and group commitments to goals and objectives.
- Develop and maintain a positive public relations image with business and local communities, participate in community affairs.
- Meet with potential and current clients and promote the hotel.
- Physically tour and visually inspect the hotel property regularly, to include guest rooms, public access areas and grounds for cleanliness and the overall appearance of the hotel.
- Monitor cost control, property condition, cleanliness and quality of product and services throughout the hotel.
- Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
- Communicate changes and progress.
- Complete projects on time and budget.
- Develops innovative approaches and ideas.
- Act as "Manager on duty" as required.
- Ensure compliance to state/federal labor laws and regulations.
- Responsible for the development and successful execution of emergency plans for property, guest and associate safety.
- Travel to attend Woodside Hotels & Resorts meetings and sales trips.
- All other duties as assigned.
Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including mornings, evenings, weekends and holidays.
Upon employment, all associates are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the facility.
SUPERVISORY RESPONSIBILITIESDirectly supervise the Hotel's management staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 8 years hotel experience in a high end, luxury environment.
- Minimum five years' experience in a similar position with a 4-star or 4-diamond property.
- Knowledge of hotel/resort operations management to include quality, operations, and marketing/sales
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Able to apply principles of logical thinking to a wide range of challenges in order to perform and direct many varied and complex tasks.
- Must be able to perform job functions with attention to detail, speed and accuracy.
- Ability to prioritize, organize and follow-up.
- A clear thinker, able to remain calm and resolve problems using good judgment.
- Proven ability to relate to and communicate with owners.
- Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
- Demonstrated experience in leading and developing people.
- Strong verbal and written communication skills for the purpose of presenting and discussing technical information to establish rapport and/or influence and gain understanding of others.
- Able to speak, read and write English, with fluency in other languages preferred.
EDUCATION/EXPERIENCEBachelor's degree in Hotel Management, Business degree or a relevant field of work, or an equivalent combination of education and work-related experience.
CERTIFICATES AND LICENSESServSafe and CPR/First Aid Certification desired. Valid California Driver License.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is frequently exposed to outdoor weather conditions.
The noise level in the work environment is usually moderate.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the associate is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
GROOMINGAll associates must maintain a neat, clean and well-groomed appearance (specific standards available.)
PAY SCALEThe salary range for this position is $200,000 to $225,000. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, and education.
