Apple

Manager, WW Ops BPR - Retail Fulfillment Operations (Trade-In, Affordability, & Payments)

Apple$130K — $155K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Industrial Engineering, Operations Research, Technology, or related field
  • 8+ years in program management, retail operations, supply chain, or fulfillment; 3 years in a management role
  • Familiarity with Trade-In, buyback, or reverse logistics programs and key operational touchpoints
  • Proven track record of leading cross-functional programs in a global environment
  • Strong understanding of eCommerce fulfillment and logistics operations
  • Demonstrated talent management and team development skills
  • Excellent communication skills, with ability to tailor the message to various audiences

Responsibilities

  • Drive innovation across Trade-In, Affordability, and Payments domains
  • Shape and manage the long-term product roadmap
  • Oversee end-to-end delivery of solutions for retail stores and online
  • Develop collaborative strategies with multiple business functions
  • Coach and empower a team of engineers and program managers
  • Ensure successful adoption of new solutions
  • Optimize reverse logistics and affordability program operations

Benefits

  • Collaborative work environment
  • Opportunity for professional growth and team leadership
  • Involvement in innovative projects
  • Work across multiple business segments and disciplines
  • Influence customer experience on a global scale
Full Job Description
The Worldwide Business Process Re-engineering (BPR) team is seeking an experienced people leader to manage a team of individual contributors leading a portfolio with direct impact on Apple's Retail Fulfillment Operations and customer experience. This role sits within the RFO portfolio and focuses specifically on Apple's Trade-In, Affordability, and Payments programs across Online and Retail Stores worldwide.

The Manager will own the end-to-end portfolio functional and technical - from partnering on strategy development, roadmap planning through execution and successful adoption of new solutions. This leader will partner with RFO Business, Retail, Commercial & Procurement, Logistics, AppleCare, and IS&T to deliver scalable, best-in-class experiences, and will coach and empower a team of solution engineers and program managers to execute the long-term vision for the Trade-In, Affordability, and Payments platform while embodying the values of WW Operations BPR.

Description

This is a portfolio and program management leadership role at the intersection of innovation and operational delivery. The Manager is responsible for driving program innovation across three interconnected domains - Trade-In, Affordability, and Payments - shaping the long-term roadmap, and ensuring end-to-end delivery of solutions that are adopted successfully across Online and Retail stores worldwide. Success in this role requires domain knowledge of reverse supply chain operations, market knowledge of affordability programs (including financing, installment plans, and carrier affordability options), and payment platforms as they intersect with supply chain and product shipments.

The RFO portfolio this role oversees spans Trade-In program innovation and market expansion, device grading and diagnostics, reverse logistics optimization, affordability program development and expansion, and payment platform delivery and operations. This role works closely with Retail Online and physical store teams, Logistics, Commercial & Procurement, Apple Payment Services Group, Apple Services, and AppleCare.

Minimum Qualifications

Bachelor's degree required; (Industrial Engineering, Operations Research, or Technology, or related field)

8+ years of progressive experience in program management, retail operations, supply chain, or fulfillment, with a minimum of 3 years managing people

Familiarity with Trade-In, buyback, reverse logistics, or related fulfillment programs - with an understanding of key operational touchpoints such as device grading, credit issuance, or downstream disposition

Proven ability to lead complex cross-functional programs from concept through delivery in a global environment

Strong understanding of eCommerce fulfillment, logistics operations, and supporting systems

Demonstrated ability to attract, develop, and retain high-performing talent

Excellent communication and presentation skills, with the ability to adapt style across audience levels

Ability to synthesize complex technical discussions into clear business narratives

Strong problem-solving instincts - able to structure ambiguous challenges and drive to resolution under tight timelines

Preferred Qualifications

Direct experience owning Trade-In, device buyback, refurbishment, or circular economy programs end-to-end

Experience with consumer financing, installment plans, or carrier affordability programs in a retail or eCommerce context

Experience working with payments partners; knowledge of authorization, capture, fraud/risk frameworks, or payment method expansion

Familiarity with Apple Retail programs including Trade-In, Ship to Home, APU, and IDL

Knowledge of SAP or equivalent ERP systems

Experience in consumer electronics, high-tech, or retail industries

MBA or advanced degree preferred.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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