Position SummaryThe Workplace Services Manager is a hands-on leader responsible for overseeing workplace operations across the Houston and College Station offices. This role ensures a professional, efficient, and well-functioning work environment while supporting employees, leadership, and business operations.
This position will partner closely with the Office Director, Managing Directors, Regional Workplace Services leadership, and corporate teams to deliver exceptional workplace services, maintain compliance with local regulations, manage office budgets and vendors, and support office culture and engagement initiatives, ensuring efficient day-to-day operations of the office.
Structure:
- Reports to the Office Director and Regional Workplace Services Director.
- Responsible for workplace services operations in Houston and College Station.
- Role is based in Houston but requires travel to College Station once a month or as business needs require.
- Primarily office-based role (five days per week).
Responsibilities
1. Workplace Operations
Daily Operations
- Lead and manage Workplace Services activities across all offices.
- Ensure offices remain fully stocked, operational, and appropriately equipped.
- Serve as the primary point of contact for office-related matters and workplace support requests.
- Communicate office updates, operational information, and important announcements.
- Support and promote a positive, collaborative office culture.
Facilities & Office Management
- Maintain a safe, organized, and professional workplace environment.
- Coordinate office maintenance, repairs, furniture purchases, and equipment needed.
- Manage office layouts and workplace improvements in partnership with leadership and corporate teams.
- Oversee office technology and collaborate with IT to address workplace technology requirements.
- Maintain business continuity and workplace documentation.
Budget, Vendor & Business Management
- Develop and manage office budgets in partnership with office leadership.
- Monitor expenditures and ensure responsible budget management.
- Manage relationships with vendors, service providers, landlords, and building management teams.
- Negotiate vendor contracts, pricing, and service agreements.
- Review and process invoices, ensuring proper coding, approvals, and payment routing.
- Coordinate facilities and leasing-related matters with internal stakeholders as required.
Events & Employee Experience
- Plan, coordinate, and execute internal and external office events in partnership with Marketing and other stakeholders.
- Support client-facing events and office initiatives.
- Provide onsite event support, including occasional after-hours coverage.
- Help foster employee engagement and workplace community initiatives.
Health, Safety & Risk Management
- Maintain compliance with all local health and safety regulations and company standards.
- Partner with leadership and corporate teams to mitigate workplace risks.
- Ensure workplace procedures and documentation remain current and compliant.
- Support emergency preparedness and business continuity planning.
2. Leadership & Administrative Support
- Support Managing Directors, Directors, and practice groups to enhance operational efficiency.
- Coordinate meetings, conference room logistics, catering, and Microsoft Teams set-up.
- Provide administrative assistance related to travel arrangements, expense reports, transportation, registrations, and other operational needs.
- Respond to ad hoc business support requests as needed.
3. Corporate Support & Cross-Functional Collaboration
- Serve as the primary liaison between the Houston and College Station offices and BRG corporate departments.
- Partner with Accounting, IT, HR, Legal, Portfolio Management, and other corporate functions.
- Coordinate office-related initiatives and respond to corporate requests.
4. Human Resources, Recruitment & Compliance
- Partner with HR to maintain local office policies and procedures.
- Maintain office tracking for reporting and compliance purposes.
- Support recruiting activities and onsite candidate experiences.
- Assist with onboarding and integration of new hires.
- Ensure compliance with local labor laws, health and safety regulations, and company policies.
5. Accounts Payable (AP) & Finance Coordination
Support AP and finance operations during ongoing process and transition efforts, with involvement expected to decrease as activities become centralized or automated.
- Assist with vendor onboarding and compliance documentation.
- Process invoices and maintain financial records.
- Monitor and process AP invoice entries and resolve outstanding items.
- Support close activities, reporting, reconciliations, and budget tracking.
- Partner with Accounting and Procurement on vendor and payment matters.
- Contribute to process improvements that increase efficiency and service quality.
Qualifications & Skills
Professional Competencies
- Demonstrated experience managing office operations, facilities, or workplace services in a professional services environment.
- Strong project management and organizational skills.
- Ability to manage multiple priorities in a fast-paced, evolving environment.
- Strong analytical and problem-solving capabilities.
- Ability to work independently while collaborating effectively with diverse interests.
Communication & Relationship Management
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a professional, approachable, and service-oriented mindset.
- Ability to influence and build relationships across all levels of the organization.
- Demonstrated discretion and ability to handle confidential information.
Technical Skills
- Advanced proficiency in Microsoft Office, including PowerPoint and Excel.
- Experience with Microsoft Teams and workplace technology platforms.
- Comfortable learning and supporting new technologies and systems.
Personal Attributes
- Proactive, resourceful, and solutions oriented.
- Detail-oriented with strong follow-through and accountability.
- Flexible and adaptable to changing business needs.
- Collaborative team player with a positive and professional attitude.
- Willingness to work outside standard business hours as needed.
Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship. Salary Range: $80,000-$100,000
