Title:
Manager, Underwriting Services-Wholesale Casualty
Company:
Everest Insurance Company
Job Category:
Underwriting Operations
Job Description:
Everest Evolution is seeking a highly motivated Manager, Underwriting Services 6 Wholesale Casualty to lead a team of Underwriting Assistants responsible for delivering best-in-class operational support across our Property & Casualty insurance portfolio.
This role is accountable for driving operational excellence, service quality, productivity, and employee engagement while ensuring critical underwriting support functions are executed accurately, efficiently, and in accordance with established service level commitments. The Manager serves as a key operational leader responsible for optimizing workflows, leveraging data and analytics to drive performance, leading organizational change initiatives, and fostering a culture of continuous improvement.
Success in this position requires a strategic mindset, strong leadership capabilities, operational expertise, and the ability to influence cross-functional stakeholders while balancing day-to-day execution with long-term business objectives. The ideal candidate thrives in a fast-paced, evolving environment and is passionate about developing high-performing teams that deliver exceptional service to underwriting partners and customers.
Primary ResponsibilitiesOperational Leadership & Service Delivery
- Lead and develop a team of Underwriting Assistants responsible for supporting underwriting operations across one or more business segments.
- Maintain accountability for end-to-end operational performance, ensuring timely and accurate completion of key processes, including rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities.
- Monitor operational metrics, service level agreements (SLAs), quality indicators, and productivity benchmarks to ensure consistent achievement of business objectives.
- Proactively manage workload distribution, resource allocation, capacity planning, and prioritization efforts to balance service demands and optimize team performance.
- Serve as an escalation point for operational issues, driving timely resolution and minimizing impact to internal and external customers.
Data Analytics & Performance Management
- Utilize operational data, dashboards, and reporting tools to identify trends, assess performance, and drive informed decision-making.
- Analyze production, quality, and service metrics to uncover root causes, improve efficiency, and enhance customer outcomes.
- Establish performance expectations and accountability measures that align individual, team, and organizational objectives.
- Communicate business results, operational insights, risks, and opportunities to leadership and key stakeholders.
Continuous Improvement & Transformation
- Establish a culture of evidence-based problem solving by ensuring operational decisions and corrective actions are informed by data, root cause analysis, and measurable outcomes rather than anecdotal observations.
- Champion a culture of continuous improvement by identifying opportunities to streamline workflows, eliminate waste, improve quality, and increase operational efficiency.
- Lead root cause analysis efforts utilizing structured problem-solving methodologies to address recurring challenges and improve business outcomes.
- Partner with underwriting, operations, technology, and business stakeholders to design and implement process enhancements, automation opportunities, and operational improvements.
- Support organizational transformation initiatives by driving adoption of new technologies, tools, workflows, and operating models.
Quality & Risk Management
- Ensure adherence to established quality standards, operational controls, regulatory requirements, and audit expectations.
- Oversee quality assurance activities and audit responses, utilizing findings to identify development opportunities and strengthen process performance.
- Monitor quality trends and implement corrective action plans to mitigate risk and improve overall operational consistency.
- Foster a culture of accountability and operational discipline that promotes accuracy, compliance, and customer confidence.
Leadership & Talent Development
- Lead all aspects of people management, including recruitment, onboarding, coaching, performance management, development planning, employee engagement, succession planning, and retention.
- Build and sustain a high-performing, collaborative team culture focused on accountability, continuous learning, and service excellence.
- Develop team capabilities by identifying skill gaps, establishing development plans, and ensuring employees possess the competencies required to meet evolving business needs.
- Create an environment that encourages innovation, ownership, professional growth, and continuous feedback.
Stakeholder Partnership & Change Management
- Establish and maintain strong partnerships with underwriting, operations, technology, compliance, and business leaders to support organizational goals.
- Act as a trusted advisor and operational partner by identifying risks, presenting solutions, and driving alignment across stakeholders.
- Lead change management activities associated with strategic initiatives, ensuring successful implementation and adoption.
- Communicate organizational priorities, operational changes, and business objectives effectively across all levels of the organization.
Additional Responsibilities
- Participate in strategic planning activities, operational reviews, and business initiatives.
- Support special projects, enterprise initiatives, and cross-functional programs as assigned.
- Contribute to the ongoing evolution of Everest's operational capabilities, service model, and customer experience strategy.
Qualifications, Education & Experience
- Bachelor's degree or equivalent combination of education and relevant experience.
- Minimum of 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience.
- Prior experience with commercial automobile insurance is preferred.
- Prior experience leading and developing teams in a service-oriented operational environment.
- Demonstrated success managing performance through data, metrics, and operational analytics.
- Strong proficiency in Microsoft Office applications, particularly Microsoft Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis.
- Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives preferred.
Knowledge, Skills & Competencies
Insurance & Business Acumen
- Strong understanding of Property & Casualty insurance products, underwriting operations, policy administration processes, and insurance terminology.
- Experience supporting wholesale casualty business, preferably including admitted and non-admitted products, primary and excess placements, general liability, construction, and commercial auto.
- Knowledge of operational controls, service delivery models, quality management, and regulatory considerations.
Analytical & Problem-Solving Skills
- Exceptional analytical, critical thinking, and problem-solving capabilities.
- Ability to leverage data and business insights to identify opportunities, diagnose operational challenges, and implement sustainable solutions.
- Strong business acumen with the ability to evaluate competing priorities and make sound decisions in a dynamic environment.
Leadership & Influence
- Proven ability to lead, motivate, coach, and develop high-performing teams.
- Strong executive presence, communication, and influencing skills with the ability to engage stakeholders across all levels of the organization.
- Demonstrated ability to lead through change while maintaining employee engagement and operational stability.
Customer & Service Orientation
- Deep commitment to delivering exceptional service and creating positive customer experiences.
- Results-oriented mindset with a focus on accountability, quality, responsiveness, and continuous improvement.
- Ability to effectively manage multiple priorities while delivering against business commitments.
Personal Effectiveness
- Intellectual curiosity and a passion for continuous learning and operational excellence.
- High degree of ownership, accountability, and sense of urgency.
- Strong organizational, project management, and prioritization skills.
- Adaptability and resilience in a fast-paced, evolving business environment.
- Ability to build credibility, foster collaboration, and drive results across diverse teams and stakeholders.
The base salary range for this position is $90,000 - $120,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).
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What if I dont meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesnt align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.
Type:
Regular
Time Type:
Full time
Primary Location:
Warren, NJ
Additional Locations:
Atlanta, GA, Boston, MA, Chicago, IL - South Riverside
