Summary of RoleRedwire is seeking a
Manager, Technology & People Data, HR for our Chantilly, VA location. In this role, you will manage the Technology & People Data team that provides quality HR operations support to the business. Duties include managing the HR ticketing system, onboarding support, benefits administration, workers' compensation administration, and meeting the day-to-day HR administrative needs of the workforce. You will be the business process owner for the team, ensuring processes, controls, systems, and data are scalable, compliant, and aligned with business objectives.
You will work directly for the Vice President, Human Resources, and partner closely with HR Business Partners, IT, Payroll, Finance, Legal, and business leaders. You will work to drive operational consistency, ensure positive employee experiences, and support future growth and transformation initiatives. The ideal candidate is a hands-on operational leader who combines strong HR systems knowledge with direct team management, problem solving, and process improvement.
Key ResponsibilitiesOperational Leadership & Execution- Oversee and continuously improve daily HR operations to ensure efficient, reliable, and scalable service delivery.
- Develop pathways toward greater operational efficiency, HR data integrity, and servicing of employee needs.
- Provide subject matter expertise and practical guidance on HR operations, systems, compliance, and process improvement.
- Partner with HR leadership to implement operation priorities and execute initiatives aligned with the company's HR strategy.
- Drive measurable improvements in HR service delivery, including response times, resolution rates, process accuracy, employee satisfaction, and operational efficiency.
HR Operations- Ensure operational consistency, compliance, and scalability across the Technology & People Data team.
- Assess current-state processes and implement improvements that enhance efficiency, effectiveness, and employee experience.
- Establish and monitor operational KPIs, dashboards, and reporting.
- Actively participate in daily HR service delivery, including resolving employee requests, supporting team workloads, and addressing escalated issues to maintain service levels.
- Provide leadership with clear visibility into operational performance and improvement opportunities.
Team Development- Lead, coach, mentor, and develop team members to build capability and operational excellence.
- Foster a culture of accountability, continuous improvement, collaboration, and customer service.
- Promote knowledge sharing, transparency, process documentation, and cross-training to reduce operational risk and strengthen business continuity.
HR Systems Support- Partner with IT on current system enhancements, integrations, automation, and reporting capabilities.
Ideal Experience- Bachelor's degree required in business, human resources, or related field.
- 8+ years of progressive experience in HR Operations, HR Governance, HR Administration, HRIS, Shared Services, or related disciplines, including demonstrated experience leading teams and improving operational processes.
- Experience leading teams in complex, multi-site organizations.
- Extensive experience coaching and developing teams while remaining actively engaged in operational execution.
- Experienced with HR systems, policy, workflows, controls, reporting, and data governance.
- Experience in leading process improvement, operational transformation, and change initiatives.
- Experience supporting decentralized organizations and cross-functional stakeholders.
- Experience supporting mergers, acquisitions, integrations, or high-growth environments.
Desired Skills- Experience in highly regulated industries such as aerospace, defense, government contracting, manufacturing, healthcare, or financial services preferred.
- Demonstrates strong accountability by setting clear expectations, holding self and team members responsible for performance outcomes, and addressing issues promptly and constructively.
- Demonstrated success assessing, documenting, stabilizing, and optimizing complex operational processes.
- Strong leadership, communication, and stakeholder management skills.
- Ability to work collaboratively and communicate clearly.
- Process-oriented and experienced with documenting standard work.
- High acumen with leveraging data and analytics to identify trends, drive accountability, and support decision-making.
- Sound judgment and discretion in sensitive employee relations and confidential matters.
- Able to build consultative, high-trust relationships with business leaders and employees.
- Strong organizational skills and an ability to manage multiple projects simultaneously.
- Comfortable with leading, navigating, and implementing successful change initiatives.
Salary Range $142,000 - $162,000
