This role is a Hybrid Role: Employees are expected to work from our New York office 3 days per week and may work remotely the remaining days.
ROLE SummaryThe Technology & Cost Management Manager leads the financial governance of technology services, including cost allocation, chargeback management, and reporting. In partnership with Finance, Technology, and business teams, the role ensures technology spend is transparent, well-governed, and aligned with organizational goals and financial policies.
Key Accountabilities Cost Allocation and Chargeback Management - Design and manage chargeback mechanisms for allocating technology service costs to business units.
- Ensure all technology costs, including infrastructure, software, and services, are allocated accurately and consistently.
- Develop and maintain methodologies for fair and transparent cost distribution.
Budgeting and Financial Management - Support the annual budgeting and forecasting processes for technology services.
- Monitor technology expenditure against budgets, identifying variances and recommending corrective actions.
- Ensure compliance with financial policies, standards, and regulations.
Vendor Metrics and Performance Monitoring - Define and track key performance indicators (KPIs) and service level agreements (SLAs) for all technology vendors.
- Conduct regular performance reviews and scorecards to assess vendor delivery against contractual obligations.
- Identify trends, risks, and opportunities for improvement through data-driven analysis.
- Partner with vendors to drive continuous improvement and innovation in service delivery.
Data Analysis and Reporting - Provide detailed cost reports and dashboards to stakeholders, offering insights into spending patterns.
- Analyse cost data to identify trends, inefficiencies, or opportunities for optimisation.
- Prepare financial summaries for leadership, including chargeback reports and recommendations.
Stakeholder Collaboration - Act as a point of contact for business units regarding technology service charges, addressing queries and resolving disputes.
- Collaborate with Technology teams to understand cost drivers and provide accurate cost allocation.
- Work with finance teams to ensure alignment with organizational financial strategies and reporting requirements.
Policy Development and Process Improvement - Develop and implement policies for the effective management of technology service charges.
- Streamline and automate processes for cost allocation, chargeback, and reporting where possible.
- Ensure governance structures are in place for reviewing and approving technology-related expenses.
Cost Optimization and Strategic Advice - Provide recommendations on cost optimization strategies, such as consolidating services or renegotiating vendor contracts.
- Evaluate the financial impact of technology investments, including return on investment (ROI) analyses.
- Support strategic decision-making by providing financial insights into technology service offerings.
Audit and Compliance - Ensure all technology service charges and allocations are auditable and documented.
- Support internal and external audits related to technology expenses.
- Maintain compliance with relevant legal and regulatory requirements.
Critical Interfaces (WHO DO you work with)Interfacing Role (Who you work with) Nature of Interface (What you work on)
Finance Teams Work closely to align technology costs with financial reporting standards and organizational budgets.
IT Service Teams Collaborate to understand service delivery costs and ensure accurate chargeback calculations.
Business Unit Leaders Engage to explain cost allocations, resolve disputes, and identify cost-saving opportunities.
Procurement Teams Coordinate on vendor contracts and technology purchasing decisions.
Vendors and Service Providers Liaise to manage invoices, track costs, and negotiate contracts.
Auditors Support internal and external audits with accurate and comprehensive cost data.
Experience and Qualifications - Bachelor's degree in finance, Accounting, Business Administration, Information Technology, or a related field (or equivalent experience).
- Extensive experience in financial management, cost accounting, or chargeback processes, preferably within a technology or IT services environment.
- Demonstrated expertise in managing cost allocation and chargeback models in complex organizational settings.
- Familiarity with Technology financial management frameworks such as Technology Business Management (TBM).
- Strong knowledge of budgeting, forecasting, and financial reporting processes.
- Experience working with financial tools and enterprise systems, such as SAP, Oracle, or other ERP platforms.
- Proficiency in data analysis and reporting tools (e.g., Excel, Power BI) to create financial dashboards and insights.
- Understanding of IT service management frameworks, such as ITIL, and their financial implications.
- Proven ability to collaborate with cross-functional teams, including IT, finance, and business units.
SKILLS and competencies - Line management responsibility, providing clear direction, coaching, performance development, and support to colleagues in line with organizational policies and values.
- Ability to translate financial and operational goals into actionable cost allocation and optimization strategies, ensuring alignment with organizational priorities.
- Capable of guiding cross-functional teams and influencing stakeholders across IT, finance, and business units.
- Deep understanding of cost allocation principles, budgeting processes, chargeback methodologies, and financial governance.
- Adept at interpreting financial data, identifying trends, and providing actionable insights to drive cost optimization and efficiency.
- High capability to explain complex financial concepts clearly, resolve disputes, and build consensus among diverse stakeholders.
- Technical proficiency, including expertise in SAP, Hyperion and other financial systems, along with use in data analysis tools (e.g., Excel, Access, Power BI, ) Detail-oriented and compliance-focused,ensuring all financial processes meet regulatory requirements and support audit readiness.
- Results-oriented approach,focused on continuous improvement, automating processes, and delivering measurable impact on cost management and financial transparency.
#LI-CH2 #LI-Hybrid
The base pay range for this position is $125,000.00 - $165,000.00 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.
Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.
Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.
