Full Job Description
The Manager, Strategic Accounts plays a critical leadership role in driving existing client retention across Authenitcx's customer base. This individual will lead a team of Strategic Relationship Executives (SREs) focused on existing client relationships. This role sits at the intersection of customer retention and top-of-funnel growth for expansion, making it a cornerstone of our revenue strategy.
This is an ideal opportunity for a SaaS sales leader who thrives in growth-stage environments, understands enterprise healthcare buyers, and enjoys building talent and process across the sales and account management lifecycle.
Key Responsibilities
Account Leadership
• Lead, coach, and support a team of Strategic Relationship Executives (SREs) responsible for the growth and retention of existing accounts.
• Set the vision for commercial account strategy, including revenue forecasting, risk mitigation, and expansion planning.
• Serve as a point of escalation for complex client needs and high-impact opportunities.
• Partner cross-functionally with Client Success, Product Innovation, and Marketing to drive value realization and account penetration.
Operational & Strategic Oversight
• Forecast revenue and top-of-funnel performance with precision and accountability.
• Implement scalable processes for account planning, pipeline development, and lead handoffs.
• Build strong internal alignment between new business and existing client functions.
• Lead with a coaching mindset, developing high-performing sellers and early-career talent across both teams.
Qualifications
• 5+ years of experience in SaaS sales or account management, including 3+ years of people leadership.
• Experience managing both post-sale client relationships and pipeline generation teams strongly preferred.
• Proven success leading cross-functional revenue teams in a high-growth or startup environment.
• Expertise in healthcare markets and enterprise buying cycles is a strong advantage.
• Proficiency in CRM systems and sales engagement tools (HubSpot, Salesloft, LinkedIn Sales Navigator)
• Strong communication, coaching, and problem-solving skills
