Job DescriptionSummary: The Manager of Site Reliability Engineering (SRE) is responsible for leading a team of Site Reliability Engineers focused on ensuring the availability, performance, resilience, and operational excellence of the company's critical platforms and services. This role blends people leadership, operational ownership, and reliability strategy, partnering closely with Platform Engineering, Application Engineering, Security, Architecture and Infrastructure teams.
Responsibilities- Manages employees by supporting, coaching, training, assisting with time management and performing evaluations; should conduct regular meetings with all direct reports.
- Establishes team priorities, performance expectations, and career development plans aligned with organizational reliability objectives.
- Owns service reliability performance, ensuring teams meet established SLOs, operational targets, and customer commitments.
- Leads implementation of reliability policies, practices, and operational strategies to achieve short-term business objectives.
- Conducts incident management processes, post-incident reviews, and corrective action plans across supported environments.
- Oversees on-call programs, resource allocation, workload balancing, and operational readiness of the team.
- Drives continuous improvement initiatives focused on reducing MTTR, preventing recurring incidents, and improving service stability.
- Partners with engineering, infrastructure, security, and business leaders to prioritize reliability investments and operational initiatives.
- Influences departmental policies, procedures, and automation priorities to improve operational effectiveness and resilience.
Qualifications- Experience defining and governing SLOs, SLIs, error budgets, and reliability standards across enterprise platforms.
- Strong technical expertise in cloud platforms (AWS and/or Azure), distributed systems, and reliability engineering practices.
- Experience with Infrastructure-as-Code, CI/CD pipelines, automation, and self-healing infrastructure patterns.
- Strong knowledge of containers, Kubernetes, platform resiliency, and modern observability/monitoring solutions.
- Demonstrated experience leading major incident response, root cause analysis, and service restoration efforts.
- Scripting or programming experience (e.g., Python, PowerShell, Bash) and a passion for automation-first operations.
- Proven ability to mentor engineers, influence technical direction, and communicate effectively with both technical and non-technical stakeholders.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field required with 7 years experience; equivalent relevant experience may be considered in lieu of a degree.
- Previous experience leading technical teams required
- Experience supporting large-scale, highly available 24x7 production environments required
- Experience driving cloud transformation, automation, observability, and operational excellence initiatives required
- Experience in healthcare, financial services, or other regulated industries required
