Job Title: Manager, Sales Operations
Reports To: General Manager, Analytical Reference Materials
Location: Metuchen NJ
Work Type: Hybrid
About the Job: The
Sales Operations Manager leads pricing administration, quoting, commercial data analytics, and inside sales for U.S. and international customers. As the primary commercial data and analytics engine for the Analytical Reference Materials (ARM) Business Unit, the role builds efficient, consistent commercial processes, ensures CRM data integrity, and drives revenue growth, gross margin, and timely, accurate quotes and order support. Partnering with Sales, Finance, Customer Service, and Product Management, the role maintains pricing discipline, delivers executive dashboards and demand forecasts, removes sales process bottlenecks, and improves the overall global customer experience.
How You Will Contribute:- Lead pricing strategy, quoting operations, sales analytics, CRM governance, and inside sales support for the Analytical Reference Materials (ARM) business unit.
- Ensure pricing integrity, margin protection, and commercial policy compliance through effective controls and approval process.
- Drive operational excellence across lead-to-quote and quote-to-order workflows to improve responsiveness, conversion rates, and customer satisfaction.
- Provide actionable business insights, forecasting support, and performance reporting to guide commercial decision-making
- Maintain CRM and sales data governance standards to ensure accurate reporting, forecasting, and operational visibility.
- Partner cross-functionally to align commercial execution with business growth, supply chain planning, and financial objectives.
- Lead continuous improvement initiatives that enhance commercial effectiveness, operational efficiency, and customer experience.
- Develop and lead high-performing sales operations and inside sales teams through coaching, accountability, and performance management.
- Performs other duties as assigned.
What You'll Bring That Excites Us:- 5+ years in sales operations, commercial operations, pricing administration, or customer experience.
- Bachelor's degree in Business, Chemistry/Life Sciences, or a related field required.
- Familiarity with analytical reference materials or fine chemical catalog pricing, tiered packaging, custom synthesis quoting, and distributor agreements.
- Experience in managing or mentoring direct reports or cross functional team members - pricing analysts, quoting specialists, inside sales representatives.
- Familiarity with ERP systems (e.g., SAP, Oracle) and integrated CPQ software.
- Strong margin analysis, pricing waterfall, discount governance, and CPQ experience.
- Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
- Experience building dashboards in BI tools (e.g., Power BI, Tableau, Qlik).
- Deep enterprise CRM experience (Salesforce preferred), including reporting, dashboards, workflow automation, and data hygiene.
- Expert Excel (pivot tables, XLOOKUP/INDEX-MATCH, dynamic arrays, scenario modeling, large datasets) and strong Microsoft Office skills.
- Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other essential time constraints.
- Strong work ethic and an ability to excel within a rapidly changing and growing organization.
What We Offer:- Competitive Salary: Range: $105k - $120k depending on location, experience, and qualifications.
- Annual-Incentive Plan (AIP): 10%
- Benefits coverage begins day 1, including the following:
- Medical, Dental, Vision Insurance
- Disability Insurance
- Life Insurance
- 401(k) company match
- Paid Time Off (15 days annually)
- Paid Holiday time (10 company-designated days)
- Tuition Assistance
- Additional benefits available with company package
This position has not been approved for Relocation Assistance.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all the duties and responsibilities associated with it.
