JOB TITLE: Manager (Sales)
REPORTS TO: Specialty General Manager
DEPARTMENT:Specialty Specific
FLSA STATUS: Full-Time; Exempt
SUMMARYThe Manager will lead a team of recruiting professionals within their assigned profit center to achieve bookings, revenue, and margin objectives. This role involves executing sales and recruitment strategies, driving team performance, and fostering a culture of accountability and high achievement. The manager will provide ongoing coaching and development to ensure the team meets KPIs related to production growth, candidate placements, and client satisfaction. In partnership with key internal stakeholders, the Manager will maintain strong relationships internally as well as with clients and candidates/providers to support business development efforts. Success in this role requires a results-driven, adaptable leader with expertise in both sales and recruitment, who thrives in a fast-paced, target-oriented environment. Strong communication, problem-solving, and team-building skills are essential, along with proficiency in using CRM and recruitment platforms to manage the team's operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Coach and mentor team members by observing and providing feedback to foster development and success of individuals and region
- Partner with team members to discuss career interests and development needs.
- Strategize with GM to evaluate projections in terms of days filled, specialty and average daily margin rate to implement action plans that address fluctuating performance to ensure individuals are hitting KPIs and Ramp expectations and team is meeting or exceeding budget goals
- Work with GM by liaising with marketing team to optimize lead generation and other marketing activities for Recruiting team
- Along with GM, work with Sales and Recruiting team to align sales strategy and delivery to ensure timely submittals to new jobs
- Conduct weekly/monthly/quarterly individual meetings with team members to assess production results and consultative sales approach to project performance and discuss team member obstacles
- Interview internal and external candidates for hiring using a blend of competency and performance talent assessment approach to make successful hiring decisions
- Evaluate daily and weekly team member production according to recruiting best practices to coach and implement action plans using the performance improvement plan process
- Manage escalated customer and provider situations on behalf of team members (e.g., contract clarification and disputes) to preserve loyalty and market share.
- Assess training needs and performance data to aid in developing & implementing results-based training curriculum that addresses performance gaps
- Facilitate team meetings to determine individual performance progress and weekly goals by discussing submittals/presentations, open jobs, hot docs, pending contracts/jobs to expedite assignments
- Stay up-to-date with market trends and make recommendations to GM on process improvement or innovation to grow the business
- Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within team
QUALIFICATIONS - Bachelor's Degree preferred
- Excellent written/verbal communication skills
- Prior experience as a Recruiter or Business Development Professional
- 2+ years' experience in a leadership role
- Analytical skills to evaluate data and make operational decisions
- Proficient with ATS (Salesforce preferred)
Work Location is hybrid in Irving, TX 75039 (Monday, Tuesday, Wednesday in-office required)
