Manager RN Health Center

Job Requisition: MGRRN002071 Employment Type: Full-Time Shift: Days Hours Per Week: 40 Hiring range: Starting at $96,096 annually. The actual compensation for this position will be determined based on experience and other factors permitted by law. Responsibilities: • Provide direct operational and clinical oversight of three urgent care centers. • Foster a culture of accountability, collaboration, patient-centered care, and continuous improvement. • Lead day-to-day operations, ensuring efficient patient flow, quality outcomes, and exceptional customer service. • Monitor and improve key performance indicators including wait times, patient volumes, throughput, patient satisfaction, quality metrics, and financial performance. • Serve as a visible and engaged leader, supporting staff and providers across all locations. • Ensure compliance with regulatory, accreditation, and organizational standards. • Champion initiatives that improve access to timely, high-quality healthcare services throughout the communities served. • Collaborate with primary care, specialty services, behavioral health, and community partners to support care coordination and continuity of care. • Utilize data and community health trends to identify gaps in care and implement strategies that improve population health outcomes. • Develop programs and workflows that address health disparities and increase equitable access to healthcare services. • Promote preventative care and community outreach efforts that support organizational population health goals. • Monitor quality indicators and patient safety metrics and implement action plans as needed. • Partner with providers and organizational leaders to address quality improvement opportunities. • Investigate and resolve patient, staff, and operational concerns in a timely manner. • Recruit, develop, mentor, and retain high-performing team members. • Conduct performance evaluations and support professional growth and succession planning. • Manage staffing plans, scheduling, productivity, and labor resources. • Foster employee engagement and promote a positive work environment focused on teamwork and accountability. • Develop and manage departmental budgets and resources. • Monitor productivity, staffing utilization, and operational expenses. • Identify opportunities for cost containment and operational efficiency while maintaining quality care standards. Supervisory Responsibilities: • Provides direct supervision and leadership to clinical staff across the St. Johnsville, Gloversville, and Amsterdam Urgent Care Centers, including Registered Nurses, and Licensed Practical Nurses of 1-2 years prior experience. • Recruits, interviews, hires, onboards, and retains high-performing team members. • Conducts performance evaluations and provides ongoing coaching, mentoring, and professional development. • Establishes performance expectations and holds staff accountable for achieving organizational, departmental, quality, and patient experience goals. • Develops and maintains staffing schedules that ensure appropriate coverage, productivity, and efficient resource utilization across all locations. • Addresses employee relations concerns, including performance management, corrective action, conflict resolution, and policy compliance. • Promotes a culture of collaboration, accountability, engagement, and continuous learning. • Partners with providers and interdisciplinary leaders to foster teamwork and optimize clinical operations. • Leads staff meetings, huddles, and educational initiatives to ensure consistent communication and alignment with organizational goals. • Oversees orientation, competency assessments, annual education requirements, and regulatory training for clinical staff. • Monitors workforce metrics, including turnover, vacancy rates, employee engagement, productivity, and retention, and develops action plans to address trends. Minimum Qualifications: Education, Training, and Experience: • Diploma from an accredited Nursing Program. Bachelor's degree in nursing (BSN) or related healthcare field preferred. • Minimum of three years of clinical nursing experience. • Demonstrated understanding of ambulatory, urgent care, emergency, or outpatient operations. • Strong communication, organizational, and problem-solving skills. • Previous leadership or management experience in urgent care, ambulatory care, emergency services, or outpatient healthcare settings preferred. • Experience leading quality improvement, population health, or access-to-care initiatives preferred. • Knowledge of healthcare operations, performance metrics, and change management principles preferred. Certifications & Licensure: • Registered Nurse (RN) license in New York State. • Graduate of an accredited nursing program. Required Skills and Attributes: • Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job. • Must be able to multitask while remaining professional, focused, composed and positive. • Excellent customer service skills • Displays integrity, friendliness, and compassion. • Must be able to establish an appropriate and effective rapport with others. • Demonstrates flexibility • Takes initiative • Able to work in a fast-paced environment • Embrace new opportunities to grow both personally and professionally. • Effective critical thinking and problem-solving skills. • Proficient with various Microsoft Office products (Word and Excel). • Strong organizational skills. • Effective interpersonal skills. • Ability to take and follow direction in a positive and appropriate manner. • Ability to work as part of a team and independently. • Must be able to demonstrate effective and appropriate written and oral communication skills. • Must be able to speak, read, write and follow instructions in English.