ABOUT THE ROLE
The North America Reverse Logistics Manager is responsible for the end-to-end ownership, strategic direction, and execution of critical Reverse Logistics processes across the Supply Chain organization. You will serve as a subject matter expert for several specialized processes, including Overages, Shortages & Damages (OS&D), Returns & Remnants, Warehouse Club Pest Reconciliation and Disposition, Quality Recall & Recovery, and Adjustable-Rate Program reporting and support.
KEY RESPONSIBILITIES
- Serve as the primary organizational SME for specialized reverse logistics activities, providing expertise, guidance, and independent problem resolution across functions.
- Serve as a key Supply Chain decision-maker and SME during product recall, recovery, and GEN recovery events, partnering closely with Legal, Quality, Commercial, and Logistics.
- Own relationships and contractual oversight for multiple external service providers supporting Reverse Logistics operations.
- Lead contract negotiations, quarterly business reviews, service performance management, and issue resolution.
- Independently manage complex seasonal return activities and associated business decisions to minimize financial exposure and operational disruption.
- Coordinate reconciliation, financial accuracy, product disposition, and issue resolution across Commercial, Logistics, Finance, and external partners.
- Identify and implement process improvements, technology enhancements, reporting capabilities, and operational efficiencies regarding performance, risks, financial implications, and mitigation plans.
REQUIRED EXPERIENCE YOU9LL BRING
- Bachelor's degree in supply chain, Business, Engineering, or a related field.
- 7+ years of experience in Supply Chain, Logistics, Operations, or related business functions, with demonstrated ownership of complex processes and independent decision-making.
PREFERRED EXPERIENCES AND SKILLS
- Experience in Reverse Logistics, Returns Management, Product Recovery, Recall Management, or related specialized Supply Chain functions.
- Experience managing third-party service providers, contracts, performance metrics, and business reviews.
- Familiarity with regulatory, quality, legal, or compliance considerations associated with product recalls and recoveries.
- Experience with SAP ECC, Power BI, Tableau, or other Supply Chain reporting and analytics platforms.
- Experience leading cross-functional process improvements, technology enhancements, or operational optimization initiatives.
- Proven ability to operate independently as a functional or process SME, managing multiple priorities and complex business activities with limited oversight.
- Strong understanding of Supply Chain processes and interdependencies, particularly logistics, inventory management, customer returns, financial reconciliation, and product disposition.
- Demonstrated experience managing cross-functional relationships and influencing business decisions without direct reporting authority.
- Strong analytical, critical-thinking, and problem-solving capabilities, including the ability to evaluate risks and make sound business recommendations.
- Demonstrated ability to communicate effectively with stakeholders at multiple organizational levels, including senior leadership.
- Strong organizational skills and the ability to manage multiple concurrent priorities, including time-sensitive business issues and escalations.
JOB REQUIREMENTS
- Full Time, standard working hours in Chicago office
- Travel 10%
- Remote work available one day per week based on balanced team schedule
BENEFITS AND PERKS
SC Johnson9s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we9re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.
The Company9s Total Rewards package is at or above industry levels. The expected base salary range for this position is between 121,680.00 USD - 159,705.00 USD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we9re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.
