The Home Depot

Manager, Returns, Gift Card, and Policy Abuse Strategy

The Home Depot • $95K — $115K *
Atlanta, GA 30349In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; MBA preferred.
  • 5+ years of experience in fraud investigation or risk management.
  • Strong understanding of analytical/statistics software (e.g., SPSS, SAS, R).
  • Proficient in Microsoft Office Suite and Tableau.
  • Excellent communication skills, both verbal and written.

Responsibilities

  • Analyze emerging fraud patterns and implement corrective actions.
  • Collaborate with cross-functional teams to investigate fraudulent activities.
  • Educate and train employees on fraud prevention strategies.
  • Manage relationships with third-party fraud solution providers.
  • Lead projects aimed at enhancing fraud prevention processes.

Benefits

  • Opportunity for professional development and training.
  • Limited travel requirements (less than 5% overnight travel).
  • Collaborative working environment with cross-functional teams.
  • Engagement with industry trends through external networking.
Full Job Description
Position Purpose:

The Manager, Returns Fraud & Abuse Strategy will (i) engage in analysis to identify emerging patterns and take action on insights learned, (ii) assist with setting abuse policy/strategy by designing new returns fraud and abuse prevention processes and improving existing processes, (iii) manage end-to-end implementation of new technology solutions, from business case development to final execution, (iv) manage cross-functional returns fraud & abuse projects as well as vendor partner relationships and (v) other ad hoc projects/analyses as requested by management. This position will report to the Senior Manager of Credit Services (Payments Fraud).

Key Responsibilities:
  • 20% - Cross-Functional Collaboration- Liaisons with field Loss Prevention, Loss Prevention Central Investigations Team, Corporate Security and HDCS's fraud department on investigation of known or suspected fraudulent and abusive acts
  • 20% - Drives Engagement- Drives returns fraud and abuse awareness and process knowledge throughout The Home Depot through education, training, and executive updates. Networks with outside loss prevention professionals to enhance THD returns fraud and abuse programs and identify industry trends.
  • 30% - Manages Fraud & Abuse Strategy- Provides strategic guidance for and manages the relationship with third party solutions providers regarding all matters pertaining to the detection, prevention and investigation of fraudulent or abusive activity. Identifies new returns fraud and abuse patterns / exposures and drives necessary changes to policy and procedure to prevent or minimize financial losses.
  • 30% - Project Management- Leads short and long-term cross-functional projects to drive returns fraud and abuse mitigation through systemic and procedural measures


Direct Manager/Direct Reports:
  • This Position typically reports to the Sr. Manager, Payments Fraud
  • This Has 0 Direct Reports


Travel Requirements:
  • Typically requires overnight travel less than 5% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States


Preferred Qualifications:
  • Working knowledge of Microsoft Office Suite
  • Working knowledge of Tableau
  • Working knowledge of presentation software (e.g., Microsoft PowerPoint)
  • Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Ability to draw accurate conclusions from financial documentation
  • Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
  • Excellent written and verbal communication skills
  • Bachelor's degree required
  • MBA preferred
  • Experience with big data analytics preferred
  • Fraud investigation experience preferred
  • Ability to work directly with business leaders to identify issues, make recommendations, drive solutions, and implement controls to mitigate fraud exposures
  • Effective verbal and written communication skills
  • Demonstrates initiative and personal drive in identifying and resolving issues related to the prevention, detection, investigation and awareness of fraud related matters
  • Execution of day to day assignments and commitments
  • Highly developed interpersonal/communication skills to build partnerships
  • Has the ability to set challenging objectives and can communicate clear expectations; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures and processes.
  • Has the ability to operate and drive improvements in ambiguous situations.


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.


Minimum Years of Work Experience:
  • 5


Preferred Years of Work Experience:
  • 5


Minimum Leadership Experience:
  • 3 + years of previous leadership experience


Preferred Leadership Experience:
  • 3 + years of previous leadership experience


Certifications:
  • None


Competencies:
  • Decision Quality
  • Collaborates
  • Drives Engagement
  • Ensures Accountability
  • Plans and Aligns
  • Communicates Effectively
  • Customer Focus
  • Develops Talent
  • Drives Results
  • Manages Conflict

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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